NBN NTD BOX
RELOCATION SYDNEY
NBN Put Your Box in the Garage.
We'll Move It to Where It Belongs.
NBN FTTP NTD box relocation in Sydney removes your connection box from an inconvenient garage or spare-room position and remounts it exactly where you want it inside your home. A new OS2 singlemode fibre cable is re-run through P20 conduit from the PCD entry point to the preferred wall position, the NTD is demounted and remounted, and the connection is re-tested for full NBN sync. Completed by Open Registered Cabler A10089 — NBN Co will not do this for you once the box is installed.
WHY YOUR NBN BOX IS
IN THE WRONG ROOM
NBN Co Won't Move the Box — It's Registered Infrastructure Now
Once the NBN Co technician leaves and the NTD is registered to your address, the equipment is considered installed infrastructure. NBN Co will not return to relocate it — their installation scope ends the moment the fibre is terminated and the sync light is green. Any request to move the box is declined or referred back to the premises owner as a private cabling responsibility. If you want the NTD somewhere else, you need a private Open Registered Cabler to re-run the fibre and remount the device at your preferred position.
Box in the Garage — Router Signals Can't Reach the Whole Home
The garage is one of the most common default NTD positions — it is where the PCD is on many residential properties. But a router sitting in a detached or internal garage is separated from living areas by brick, concrete, and often a fire-rated wall, all of which dramatically reduce WiFi signal. Bedrooms, studies, and lounge rooms end up as dead zones. An ethernet cable long enough to reach the main living area is impractical, and WiFi extenders add latency. Moving the NTD to a central position inside the home solves the root cause properly.
NTD Installed in a Bedroom — No Good for a Home Office or Study
NBN Co sometimes installs the NTD in whichever room is closest to the PCD entry point — often a spare bedroom or laundry — rather than the room where the connection actually needs to be. A bedroom being used as a guest room, a child's room, or a home gym is not where anyone wants their internet infrastructure permanently mounted. Drilling cable runs through walls just to get the router to the right room is unnecessary when the NTD itself can be relocated cleanly to the study, lounge, or home office where it should have been placed in the first instance.
"Just Use a Longer Ethernet Cable" — Not a Real Solution
Running a 15-metre or 20-metre ethernet patch lead along skirting boards, under doors, and across hallways is not a finished installation — it is a temporary workaround that damages cable from foot traffic, looks untidy, and creates trip hazards. In multi-storey homes where the NTD is on the ground floor and the home office is upstairs, even that is not practical without drilling through floors. A properly relocated NTD with a neat conduit run and remounted connection box eliminates the cable-along-the-wall problem permanently and gives you a clean, permanent network foundation.
No Pre-Wiring Was Done Before NBN Arrived — Now You're Locked In
If conduit pre-wiring was not completed before the FTTP installation, NBN Co defaulted to the nearest compliant position on the day — and now the NTD is fixed to a wall that does not suit you. This is the most common reason for post-install relocation requests. Unlike pre-wiring (which guides NBN Co on the day), relocation after the fact requires demounting the NTD, re-running the OS2 fibre cable to the new location, remounting the device, and recommissioning the connection. It is more involved than pre-wiring but entirely achievable by an Open Registered Cabler with the right fibre handling experience.
WE MOVE THE BOX.
YOU CHOOSE WHERE.
WATCH OUR NBN NTD PRE-WIRE INSTALLATIONS IN ACTION
Real on-site videos showing NBN FTTP NTD pre-wiring, conduit routing, and box relocation across Sydney. See how we position the NTD exactly where you need it — not where the NBN tech finds easiest.
NBN FTTP INSTALLATION & RELOCATION SERVICES SYDNEY
NTD box relocation is one part of a complete FTTP infrastructure scope. If the assessment reveals additional requirements — underground conduit, lead-in cable, or data cabling to other rooms — we handle the full installation.
NBN NTD Box Pre-Wiring Sydney
Not yet on FTTP? Pre-wiring runs a P20 conduit and drawstring before the NBN Co technician arrives — so your NTD lands in the right spot on day one. Avoids the need for relocation later.
NBN NTD pre-wiringNBN Conduit Installation Sydney
NTD relocation often requires a fresh underground P20 conduit run from the street pit to the new PCD entry point. We install lead-in conduit to nbn™ spec — the foundation of a compliant FTTP relocation.
NBN conduit installationLead-In Cable Installation Sydney
Where the relocation requires a new external cable entry point, the lead-in cable from the street pit to your premises needs to be re-run. Aerial or underground, we handle the full external scope.
Lead-in cable installationNBN Wall Socket Installation
With the NTD relocated to its correct position, a compliant NBN wall socket at the new location provides the cleanest connection point. We install and test sockets for your specific service type and router setup.
NBN socket installationNBN Fault Repair Services
If your FTTP service has connection issues after relocation — or was faulting before the move — our independent fault repair service diagnoses and resolves the root cause anywhere in the network chain.
NBN fault repairFibre Optic Cable Repair
If the existing fibre run to your NTD is damaged, kinked, or showing high optical loss, we repair or replace the affected section. Fusion splicing and OTDR testing to confirm full signal integrity before handover.
Fibre optic repairWiFi Solutions Sydney
With the NTD relocated to a central position, your router can serve the whole home more effectively. We fix WiFi dead zones and coverage problems with hardware assessment, optimal placement, and wired backhaul.
WiFi solutions SydneyStructured Data Cabling Installation
Relocating the NTD is often the starting point for a broader home network upgrade. We run Cat6 structured cabling from the new connection box position to every data outlet you need — permanently wired and tidy.
Data cabling SydneyFROM CONTACT TO NTD RELOCATED
Moving your NBN connection box to the right location requires fibre cable handling, P20 conduit installation, and a recommission test — all of which need a licensed Open Registered Cabler. Here is exactly what happens from your first call to the moment your NTD is operating from the position you actually want it in.
Contact Us and Describe Your Current NTD Position
Use our online contact form or call directly and describe where your NBN connection box is currently installed — whether that is in the garage, a spare bedroom, a laundry, or on an external wall — and where you would prefer it to be. Photographs of the current NTD mounting position, the room you want it moved to, any ceiling access points, and a rough floor plan of the distance involved all help us assess feasibility before booking a site visit. We confirm whether a site inspection is required or whether we can provide a preliminary scope based on your description alone before committing your time to an appointment.
On-Site Assessment — Current NTD, Conduit Route, and Written Quote
We attend site and carry out a full assessment of the relocation job — inspecting the existing NTD mounting position, the current fibre run from the PCD, and the internal route options from the current box location to your preferred wall position. This includes checking ceiling cavity access, identifying wall penetration points, measuring the conduit run length, and confirming whether the existing fibre cable has enough slack to reach the new location or whether a full fibre re-run is required. All relevant details are confirmed in a written quote covering labour and materials separately before any work is approved. No obligation to proceed after the site inspection.
Conduit or Surface Route Installed from Existing NTD to New Position
We install the P20 conduit run from the current NTD wall position through to your preferred room and wall mounting point — routing through the ceiling cavity, wall cavity, sub-floor, or via surface-mounted conduit duct depending on the construction type of your property. Correct bend radius is maintained throughout to ensure the OS2 singlemode fibre cable can be drawn through cleanly without exceeding the minimum radius that would otherwise damage the optical core during the pull. Wall penetrations are made neatly, sealed against moisture and pest entry, and the conduit is terminated with an appropriate entry fitting at the new NTD wall position before the cable pull begins.
OS2 Singlemode Fibre Re-Run Through the New Conduit Route
Once the conduit run is installed and confirmed clear, the OS2 singlemode fibre cable is drawn through the full route from the PCD entry point to the new NTD wall position. Where the existing fibre run has sufficient slack to reach the new location directly, it is re-routed through the conduit rather than replaced. Where the existing run is too short or has been terminated in a way that prevents re-use, a new OS2 singlemode fibre cable of the correct specification is pulled through and terminated at both ends — at the PCD connection point and at the new NTD mounting position — ready for the NTD to be reconnected and tested for optical signal levels within specification.
NTD Demounted, Remounted at New Position, and Fully Recommissioned
With the fibre run complete, we demount the NTD from its original wall position, remount it at the new preferred location using the appropriate wall-mount bracket, and reconnect the fibre to the NTD's optical input port. The connection is tested for optical power levels and NBN sync status — confirming that the NTD is operating correctly at the new position and that internet connectivity is fully functional before we leave site. The original mounting point is patched and made good. All relocation work is covered by a 12-month workmanship guarantee. We provide written documentation of the relocation for your records, including the new NTD position and conduit route details.
// Ready to get your NTD relocation scoped and quoted?
GET A RELOCATION QUOTE Prefer to describe your property first? Call us on 02 9188 1577 and we will confirm the relocation scope over the phone.EVERY NTD RELOCATION JOB IS QUOTED INDIVIDUALLY.
NTD relocation pricing depends on the distance from the existing NTD position to the preferred new location, the routing method required — ceiling cavity, wall cavity, surface duct, or external eaves — the number of wall penetrations, and whether new conduit or additional fibre cable is needed. We quote after a site assessment. Written quote before any work begins, no obligation to proceed.
Every relocation job is different. We confirm the run distance from the existing NTD position to the preferred location, the routing method, the number of wall penetrations, and whether additional fibre cable or splicing is required — before providing a written quote covering labour and materials separately. No work begins without your approval. GST is included in all quoted amounts. See Terms & Conditions →
PRICING FAQ
LICENSED. CERTIFIED. ACCOUNTABLE.
Secure A Com holds every licence and certification required to legally work on NBN and telecommunications infrastructure in Australia. Our master technicians are fully registered with ASIAL, an official national cabling registrar accredited by the Australian Communications and Media Authority (ACMA). When you book with us, you're engaging a properly registered cabler — not an unlicensed contractor. Click any certificate to view it in full.
JASON KEARNEY
Founder Jason Kearney is an Open Registered Cabler with 29 years of industry experience. In 1997, he was a manager for one of the first private contracting companies to work in the Telstra network following privatisation, leading the landmark CAN 2000 Project. Since establishing SECURE A COM in 2008, Jason has provided Sydney with independent, expert fault diagnosis and telecommunications solutions.
WHAT SYDNEY CUSTOMERS SAY
COMPANIES WE'VE WORKED FOR
From national banks to fast food chains — Sydney's biggest organisations trust us with their telecommunications infrastructure.
NBN · Data Cabling · Fibre · WiFi · Network Infrastructure
// NBN NTD Box Relocation FAQ
NBN NTD BOX RELOCATION QUESTIONS ANSWERED
Everything Sydney homeowners need to know about moving an already-installed NTD box to a better location — fibre re-runs, distance limits, what NBN Co will and won't do, and how the relocation process works. If your question is not here, call us directly.
Answered
GET A RELOCATION QUOTE
NBN FTTP NTD box relocation is the process of moving an already-installed NTD from its original position — typically a garage, spare bedroom, or inconvenient wall — to a more functional location inside the home. The relocation involves running new conduit from the existing NTD position to the preferred new location, re-pulling the OS2 singlemode fibre through the new conduit route, demounting the NTD from the original wall, and remounting it at the new position. An Open Registered Cabler is required to carry out the work, as it involves handling fibre optic cable and registered network equipment.
NBN Co's installation scope covers connecting the lead-in cable from the street to a compliant position inside the premises and placing the NTD as close to the PCD entry point as the installation allows — typically within 12 metres. The PCD is mounted on an external wall based on the network design for your street, not based on your preferred internal location. When the PCD is on the side of the house closest to the garage, that is where the NBN Co technician will install the NTD by default, regardless of whether the garage is a practical location for your router and modem setup.
No. The NTD device is registered NBN Co infrastructure and must not be tampered with by the property owner. Moving it requires disconnecting and reconnecting the fibre optic cable, which must be handled by an Open Registered Cabler to ensure correct splice or termination quality, acceptable optical light levels, and network compliance. Mishandling fibre can cause permanent signal degradation or damage to the cable, which can be expensive to rectify. Attempting to relocate the NTD yourself could also void fault repair obligations from your RSP and may result in loss of NBN connectivity that requires a paid NBN Co visit to restore.
There is no fixed maximum relocation distance — the practical limit depends on the amount of fibre cable slack available at the PCD, the routing distance to the new position, and the number of bends required in the conduit run. Most residential relocations involve runs of three to fifteen metres from the existing NTD position to the new location. Longer runs or multi-storey routes are possible but add complexity. Fibre optic cable has a minimum bend radius that must be observed throughout the conduit run to avoid signal loss or cable damage. We confirm the feasible run distance during the on-site assessment before providing your written quote.
NTD pre-wiring is done before the NBN installation — a conduit and drawstring are installed inside the home so the NBN Co technician can pull the fibre to a preferred location on installation day. NTD relocation is done after the NBN installation is already complete — the NTD is physically moved from its existing installed position to a new location by re-running the fibre and remounting the device. Pre-wiring is the preferred approach if your FTTP upgrade has not yet happened. Relocation is the solution when the NTD is already installed in the wrong spot and NBN Co has declined to move it.
A correctly completed NTD relocation will not affect your NBN speeds. OS2 singlemode fibre has extremely low signal loss per metre — the additional cable length required for the relocation run does not meaningfully change the optical budget at the new NTD position. After remounting, we test the optical light levels at the new position to confirm they are within acceptable range, then verify full NBN sync and internet connectivity before leaving. If there is any degradation in light levels during the commissioning test, we diagnose and rectify it before the job is signed off.
NBN FTTP installations use OS2 singlemode fibre optic cable — a tight-buffered or loose-tube cable designed for low-loss, long-distance optical transmission. When we re-run the fibre for an NTD relocation, we use OS2 singlemode cable matched to the existing installation specification. OS2 singlemode has a minimum bend radius that must be maintained throughout the conduit run — typically 30mm or greater depending on the cable construction. Conduit installed as part of the relocation is sized and radiused to accommodate fibre correctly. We do not use multimode fibre for NTD relocation — it is not compatible with NBN FTTP infrastructure.
Yes, NTD relocation is possible in apartments and units, though the scope depends on the building type and construction. In multi-dwelling units with individual PCD entry points, the relocation is similar to a residential house job — new conduit is run from the existing NTD position to the preferred in-unit location. In FTTB buildings where the fibre enters from a building communications room or riser, the run starts from that point. Ceiling cavity access in apartments varies, and some penetrations may require strata body corporate approval before work begins. We confirm feasibility and any approvals required during the on-site assessment.
YOUR NBN BOX
SHOULD WORK FOR YOU.
Our Open Registered Cabler moves your NTD from the garage or spare room to the location that actually suits your home — new conduit run, fibre re-pulled, NTD remounted, and internet confirmed before we leave.
Sydney-Wide · Travel charges apply outside Greater Sydney · After-hours by request