HOME COMPUTER
SETUP

We configure all current versions of Windows — including Windows 10 Home, Windows 10 Pro, Windows 11 Home, and Windows 11 Pro. Most new PCs sold today come with Windows 11 pre-installed; older machines from 2018 onwards often run Windows 10 and may be eligible for a free upgrade to Windows 11 depending on hardware compatibility.

We do not support Apple Mac or macOS — our computer setup service is Windows-only. If you're unsure which version your PC has, we'll identify it during the visit and advise on whether an upgrade is worthwhile before making any changes.

Most standard home computer setups — unboxing, Windows configuration, antivirus installation, a handful of apps, printer connection and a user walkthrough — are completed within one hour. 90% of our computer setup visits are fully sorted in a single call.

More involved setups may run longer — for example, migrating data from an old PC, installing a large suite of business software, setting up multiple accounts, or households with senior residents who want an extended plain-English walkthrough. We include one hour in the service call fee; if more time is needed, we'll advise before anything extra is charged.

Yes — we install whatever Windows software and apps you need. Common installations include Microsoft 365 (Word, Excel, Outlook), Google Chrome, Firefox, Zoom, Adobe Reader, VLC, OneDrive and any other program you regularly use. If you have your own software licences on disc or USB, we'll install those too.

A few things to have ready before the visit: your software licence keys if applicable, your Microsoft account email and password (for Microsoft 365 or OneDrive), and your email account login details if you want Outlook configured. The more you can prepare in advance, the more we can complete in the first hour.

Yes — peripheral setup is included in the service. We connect and test printers (USB and wireless), monitors, keyboards, mice, webcams, external hard drives, USB hubs and Bluetooth devices. We install the correct drivers, verify every device is working properly, and show you how to use each one before we leave.

Wireless printers can sometimes be tricky — especially if your WiFi network has both a 2.4GHz and 5GHz band. We handle this as part of the standard setup and won't leave with a printer that hasn't printed a test page successfully. If a peripheral has a hardware fault, we'll identify it clearly and advise on your options.

Absolutely — working with seniors and non-technical users is one of the most important parts of what we do. We use completely plain English throughout the visit — no jargon, no rushed explanations, no making you feel like you should already know something. We take as long as is needed for the walkthrough and cover everything at your pace.

We can also make Windows easier to use — increasing text size and icon size, simplifying the Start menu, configuring accessibility features, setting up desktop shortcuts to your most-used apps, and showing you exactly how to do things like sending emails, video calling family, printing documents and staying safe online. Many of our clients say it's the first time tech has felt manageable. That's the experience we aim for.

Our approach to antivirus is honest: Windows Defender — Microsoft's built-in security tool — is genuinely excellent for most home users and is always our starting point. For most new PCs, properly configuring and activating Windows Defender is all you need. We never push paid antivirus software unless your situation genuinely warrants it.

If you want a third-party antivirus — such as Norton 360, ESET NOD32, Bitdefender, McAfee or Malwarebytes — we'll install and configure whichever product you choose. We advise you on the pros and cons of each option so you can make an informed decision, not just the most expensive one. Whatever we install, we make sure real-time protection is active and your first scan completes cleanly before we leave.

If we discover a hardware fault during the setup visit — for example, a failing hard drive, faulty RAM, a dead USB port, or a defective display — we'll diagnose it clearly, explain exactly what's wrong, and advise on your options. For brand-new computers still under manufacturer warranty, we'll guide you through the claims process.

We don't leave you without help. Even if a hardware fault prevents full setup of the affected machine, we configure everything else that is working correctly and maximise the value of the service call. We also offer an IT Tech Support service if you need ongoing help troubleshooting hardware problems or managing a faulty device through repair or replacement.

SECURE A COM is based in the Sutherland Shire and provides home computer setup services across all of Greater Sydney — including the Eastern Suburbs, Inner West, North Shore, Northern Beaches, Western Sydney, Parramatta, Hills District, St George area, and South-Western Sydney.

Looking for a location-specific service page? We have dedicated pages for Computer Setup Sydney and Computer Setup Sutherland Shire. Travel within 40km of our Sutherland Shire office is included in the service call fee — homes beyond 40km attract a travel supplement confirmed before booking. See our Terms & Conditions for full details.