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NBN Box Relocations

Many people who have an NBN box installed in their homes don’t like the location it is currently in. If this is you please continue reading. 

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With NBN ramping up its installation across Australia, we are receiving an increasing amount of angry NBN customers calling up for help with the impractical location NBN contractors are installing their NBN box or NTD. (network termination device)

We have helped many customers now who have had NBN installation contractors install their NBN box in stupid locations. Not only are these contractors installing them in inaccessible and impractical location but go against NBN rules for installation. Unfortunately, at this time NBN is NOT regulated by the ACMA (Australian Communications & Media Authority) so we have been providing our clients with a few options to handle this epidemic.

How We Help

Option 1: We are providing an inspection report with photo evidence and videos to hold the NBN installation contractor to account, once we have proven that this NBN installation is against NBN’s own rules and guidelines, they generally send back the installing contractor to do the job again and install it in a proper and convenient location.

Option 2: We can relocate your NBN box, otherwise called NTD to a more convent location in your home.

Option 3: Run high speed Cat6 cable from the NTD to a location of your choice where you can set up your modem/router for optimal performance.

With the permission of one of our clients we are going to share this job that we attended about 3 weeks ago, this is one of the worst jobs we have visited yet for this kind of stupidity. 

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We fit out and terminate cabled networks for commercial offices, shops, schools and apartments.

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NBN NTD Installation Case Study 

NBN NTD and Modem Installed 2.5 Meters above Floor Level in Croobyar

This customer had moved into a new home and decided after careful consideration that they wanted to use NBN as their internet technology. NBN sent out a technician to do the installation. On the day, the NBN installing contractor arrived he told the customer that the only location the he could install the NTD was in the customers kitchen, 2.5 meters above the floor level. At the time, the customer thought that this was a ridicules location but the tech insisted that this was the only location on their property that this NTD and modem could be installed due to rules and regulations.  This is 100% rubbish, as you can see from the image below which is from NBN’s contraction installation guide, it says, “The NBN connection box (Network Termination Device / NTD) must not under any circumstances be installed in any of the following locations: Bathroom, shower or toilet, Laundry, Sauna, spa or pool area  Kitchen area,  Poorly ventilated cupboard  Near heater  Verandah or patio Ceiling, wall or floor cavity.


The customer called us about a week after the installation to find out how to get their phones working as the installer never told them what they needed to do to use their phones with a new NBN service. She happened to mention the location of the NBN box and told us that she was extremely dissatisfied with its current location, and contracted us to get her phones working and to inspect and write a report to NBN on their behalf.

The video above is a short clip detailing the stupidity of this installation, as part of the proof and report we gave to the customer as part of our “option 1” service.

The customer called me 3 days ago, after NBN had escalated their case after our intervention and advised us that the original installation “technician” had just called her and called out for a visit, and this is the story she just told us.

The tech had called her and was extremely irate that he had to return to fix up this job at his cost. He showed up to the client’s house in a pair of ripped board shorts, the customer said that she could see his backside they were ripped so badly, he was also wearing a singlet because he had just come straight from a surf.  He was speaking to her in a rude manner and kept telling her that the spot he had installed it was fine, and he is governed by certain rules and regulations, (that he obviously knows nothing about) and then proceeded to tell the customer that all he would do for her is install the NBN box on the opposite side of the wall in exactly the same location at exactly the same height.

He kept telling her that is all he is going to do for her and that is the best she is going to get. That means that the NBN box will be in her office but it will still be 2.5 meters above floor level smack bang in the middle of the wall. This is outrageous.

She then asked the tech, “so, what type of trade did you do before becoming an NBN installer, electrical, data, telecommunications?” and he said, “No I was a chef”

NBN is not using skilled tradesmen for these installs, so they have little to no knowledge on working in a tradesman like manner. To be fair this is not all the NBN installers, some are great, but I would say that the majority are like this guy, unskilled and don’t give a rat’s ass.

So, now we are waiting to hear back from this customer to see if he has done the right thing. If he doesn’t we will be stopping by for a visit again and this time we will do the job ourselves and the customer will be passing on our bill to NBN, and I’m sure they will pass that bill onto this cowboy installer.

What people are saying about us.

Jason was both prompt and professional. I was very happy with the service he provided. I wouldn’t hesitate to use this company again
Barbara Natta
06:39 02 Dec 20
Jason from Secure A Com is your go-to for any networking services. Very reliable, professional and lots of detail and care in what he does. Highly recommend.
Christopher James
22:12 19 Oct 20
All I can say is if you need a job done correctly, call Jason at Secure A Com. As I am working from home like many these days, and in preparation for the NBN cut over in my area I needed some connection issues and advice on the best way to set my home up to enable me to work and also have my young family connected with all their wifi needs. Jason provided professional and unbiased advice, whilst also finding the most cost effective solution for me. I highly recommend Secure A Com and Jason - 100%
Andrew Katramados
07:52 16 Sep 20
I am very happy with the work SECURE A COM has completed for me. Jason is courteous, professional and punctual. Jason will go the extra mile to make sure the problem is resolved or identified and provides thorough documentation and video of his visit. I will be contacting SECURE A COM when I have my next comms issue. I cannot recommend highly!
Alan W
02:02 10 Sep 20
Very helpful, informative and thorough.Secure A Com explained the process simply to me and gave me all the options available to what I need done.If you want a technician that is prompt, reliable and puts in the hard work for your money then look no further.Will definitely be recommending to family and friends.
Bianca Proctor
02:47 07 Aug 20
Thank you for the inspection, recommendation and installation of NBN cabling to our property. I highly recommend your quick response, reliability and great service
Lesley Pavlis
11:02 11 Jun 20
I am so impressed with Secure A Com. After dealing with my service provider for weeks & weeks & still getting no where, it was such a pleasant experience to work with Secure A Com. I was able to book in a day & time that suited me, the technician arrived on time and the issue was sorted quickly and easily without any fuss. Highly recommended.
Kerry Els
19:13 14 May 20
Excellent service from Jason, very polite. I required the NBN connection to be moved from the front of the house to the office in the back room upstairs. Ensured that everything was up and running before leaving.Very professional, I would highly recommended Secure a Com.
Rosie Argiropoulos
01:26 25 Apr 20
We were thrilled with the service that Jason provided us with. We had been struggling with our new NBN set up and were a bit worried that it was going to be an issue to fix, but Jason was able to fix everything quickly without any fuss, allowing us to go on with our day-to-operations. Would very much recommend!
Creative Learning Preschool
06:09 24 Feb 20
As a retired engineer, I really appreciate the professionalism shown by Jason in connecting the NBN landline and internet from the main house to our separate "granny flat" at the rear of the block. He was punctual and completed the task within the time he had allowed. His phone number is definitely in my list of contacts.
William Stewart
23:53 23 Feb 20
A neighbour recommended Secure A Com after watching some of its YouTube posts regarding installations. On calling Jason, it didn't take too long for me to realise Jason knows what he's talking about. On assessing our internet requirements onsite, he provided us numerous alternatives even if it meant less work opportunity for him. Also, very professional website, easy to understand scope of works with pricing and booking/confirmation service. I recommend Secure A Com for all your internet/network installations.
Kerry Mullins
10:22 09 Jan 20
Jason, is knowledgeable and patient. he was able to reassure me that my problem is not one within my confines but a line problem for Telstra. He was a great help and I have no problem in recommending him.
Brendan Donohue
07:41 13 Dec 19
After the technician attended my home he was unable to resolve my fault, and explained that it appeared that there was a fault between the Telstra exchange and my house. He did re-write the house for NBN and moved the existing ADSL to another room. The resultant internet connection was actually worse. A Telstra technician then attended my house and confirmed that there was a fault between the Telstra exchange and my house. Caused by recent rain.He also checked the Secure A Com's work and identified two issues. The Double RJ45 Socket fitted by Secure A Com needed a filter to separate the landline and ADSL connections. SECURE A COM stated that they did say filters had to be added. I resolved that by fitting a filter myself, but will also have to do the same for all the phones in my house.I was impressed by Secure A Com's initial response, comminication eg automatically creatinf a diary entry for my calender etc, as well as the technician who attended my house.
Steve Bender
05:23 15 Nov 19
My Mum and Dad were over the moon with the work Jason did at their home today. The NBN set up wasn't ideal for their telephone requirements, and he sorted it out quickly and efficiently. Jason is friendly, polite, patient and helpful. 100% recommendation.
Melissa Weir
08:50 01 Nov 19
I was very happy withe the service they provided. They arrived promptly and gave very good advice. I would have no problem recommending them. Even my son, who only expects the best, was impressed.
Antoinette Plater
01:17 29 Oct 19
ON time, polite and efficient and quick to get job done and offer advice.
Tony Lameri
00:56 14 Oct 19
Jason was friendly and extremely professional - he fixed all issues we had after our switch to NBN. Would highly recommend Secure a Com!!
06:33 03 Oct 19
Jason resolved our issue speedily & efficiently. He was friendly, extremely helpful & very patient! We wouldn’t hesitate to recommend him.
Eleanor Durward
14:22 25 Sep 19
Jason really knows his stuff. If you have trouble with phone or internet ring secure a com. They will find the problem and tell you the best way to fix it and if it is a network problem or phone company problem and they should fix it. Great work Jason, will use you again if needed. Thanks again Secure A Com.
William Rea
11:08 06 Sep 19
Jason was absolutely brilliant. I told him the issue I was having and he quickly and efficiently told me exactly what the issue was and how to get it remediated via Telstra and NBN. And thanks to his video, there is some great evidence to prove the point. Thanks Jason!
Matthew Ridolfo
20:45 26 Aug 19
Thanks Jason for doing a great job, keep up the good work and Videos .
Mick Perkins
07:26 20 Aug 19
Jason was AMAZING!! We had so many issues - telephones, NBN, internet & International streaming systems. He FIXED EVERYTHING! He was so kind and patient with my elderly parents. I would recommend Jason and Secure A Com to anyone with tech issues. You are wasting your time & money using anyone else. Thanks Jason.
Nikki Zongas
04:44 17 Jul 19
Jason and his team are amazing, Great Quality of workmanship, very knowledgeable . Can be trusted to work on their own accord. I was extremely happy to find them as a new business partner Highly recommended !Thank you
Boris Shen
00:01 12 Jul 19
Jason was a great help with a difficult intermittent problem. I appreciated how he clearly explained what he was doing, and further steps to take if the problem persisted. He was also very thorough and took his time to fix properly, unlike the previous 5 NBN technicians we had out.
Jason Persson
02:56 09 Jul 19
Jason provided a fantastic and friendly service, and was able to visit and resolve the phone socket issue at my residence at very short notice. After searching online, I was glad to stumble on Secure A Com, and wouldn’t hesitate recommending them to others. Thank you!
Ali Beydoun
09:49 14 Jun 19
I've now used Secure A Com twice and would recommend them to anyone. Friendly service and excellent skills. Called on one occasion to advise they were stuck in traffic and were running late. 'It's the small things'. Jason was very knowledgeable and efficient and a good bloke to top it all off. Great company to deal with. Sam
Sam Laverty
10:21 15 May 19
I've now used Secure A Com twice and would recommend them to anyone. Friendly service and excellent skills. Called on one occasion to advise they were stuck in traffic and were running late. 'It's the small things'. Jason was very knowledgeable and efficient and a good bloke to top it all off. Great company to deal with. Sam
Sam Laverty
10:01 09 May 19
Quite possibly the only positive thing when doing NBN , I rang these guys after 7 months of drama with Telstra I was in a desperate need and the owner commented that he could tell I needed someone to do their job.... he then moved a bunch of work around and made me an appointment the very next day.I rang at 4pm and the appointment was set for 12pm and to my amaze the technician was 2 hours early. the technician "Jason" was a true blue good guy and was really knowledgeable and helpful when I was asking his opinion on the location of the item.this will not be the only review I write I cannot recommend Secure A Com more highly
08:08 01 May 19
I can thoroughly recommend Secure a com. Jason has installed data cabling for me in the past and recently solved another issue with our internet connection. I am so happy with the results. I will definitely use Secure a com for any other issues that may crop up. The service was prompt, professional and efficient.
07:15 09 Apr 19
Excellent communications and service. Jason found a difficult job and managed to get the primary need finished in a quite short timeframe, with a second visit arranged to finish off.
Jim McVey
08:46 27 Feb 19
Extremely easy to book, friendly technician who was incredibly helpful and fixed our issue promptly. Very happy customer!
Rachel Flay
08:06 06 Feb 19
Jason of Secure A Com arrived right on time for our appointment. He very quickly found the fault on my mother's phone line, which two Telstra technicians/contractors could not find, and rectified the fault straight away.I have no hesitation in recommending Jason as a very professional technician.
Gary Schulz
05:44 04 Feb 19
Jason, thank you for doing a great job. Very professional and thorough. You found the problems and fixed them. Also you confirmed what work does not need doing. This helped us enormously. We really appreciate your service to SSNA.
Garry Haberecht
00:16 17 Jan 19
Jason is an awesome technician, I'd recommend him to everyone. He spent hours to troubleshoot every single pair of cable in my apartment and finally fixed my 2-week-down internet connection 🙂
Thang Le
00:49 06 Dec 18
As Jason said, telephone noise faults can pose a challenge. Jason thoroughly tested our system, settled our noise fault and provided options for future solutions if required.
gordon Lever
05:18 03 Dec 18
Highly recommend Secure A Com, not only was Jason very helpful in installing our cables he was also able to quickly troubleshoot our faulty internet cables
John Khalil
03:07 13 Nov 18
Great service, they provided me with a lot of advice prior to the job, arrived right on time, extremely friendly and very proffesional. I highly recommend Secure A Com
Adrien Vermande
05:42 16 Oct 18
Jason is a true professional. A former highly skilled Telstra technician, Jason has wealth of knowledge and he understands the frustrations of both residential and business users. He knows the network inside out, thats why I refer my clients with network issues to Jason. Cheers Gary
Gary Rockliff
16:32 28 Sep 18
Jason was very helpful and he did great job.
Itojo Hardie
00:49 24 Sep 18
Jason from Secure A Com was amazing. After weeks of being screwed around by telcos, he came the day after I called and was able to identify the fault right away. He definitely knew his stuff.
Asia Lenard
01:23 05 Sep 18
Had NBN installed, but the other phones in the house didn't. They go all our phones working again. Very very happy.
Juan Alvear
00:16 13 Aug 18
Great Service! We couldn't be happier with how our office relocation went. We have over 20 workstations, the boys from SECURE A COM wired our new office for phones and data. They even went to our old locations removed all the rack equipment and installed at our new Epping office. Completed the project on time and at a very reasonable price. What more could you ask for.
Paul Stein
00:59 12 Aug 18
Top service! Fast response to my enquiry, excellent customer service and follow up. Highly recommended!
Samantha Getty
01:29 11 Aug 18
I cannot speak more highly of Secure A Com. We moved into a new house and had huge issues with our new broadband installation. It was installed not only where it was completely inaccessible, but our internet was dropping out constantly and our phones would not work at all. Jason from Secure A Com could not believe where the previous tech had installed the service and not only did he move it for us, he rectified our internet issues and our phone service. He was one of the most accommodating and polite tradespeople I have ever met. A huge thumbs up from me
Jodie Lee
00:16 11 Aug 18
We cannot recommend these guys enough! The service was perfect....on time, polite and explained in plain English. The issue was quickly found and resolved immediately. no muss, no fuss.
wayne fogg
22:22 02 Aug 18
Prior to SECURE A COM coming out onsite, my ADSL 2+ was connecting at 256Kb/s downstream. We had previously had an electrician come out attempt to fix the issue, but never completed the job as they were unable to locate the IDF. Jason was able to methodically determined where the problem was, locate the IDF, and fix the problem. He continued to work on the problem even after restoring the connection to ~3Mb/s because he knew from his initial testing that it could go faster. Thanks to his efforts, my internet is now connecting at its maximum possible speed of ~7Mb/s. Jason works to a quality and customer satisfaction level that exceeds other trades people. I definitely recommend SECURE A COM as they are very profession, thorough, and go above and beyond to ensure the issue is fixed.
Anthony Grasso
01:40 21 Aug 17
David Barkho
05:39 18 Jul 17
Jason was fantastic, arrived on time was able to provide everything I needed in order to get Telstra to acknowledge that there's a fault on my line. After 2 months of arguing with providers it appears Telstra has finally admitted there is a fault between my unit and the exchange.
Bryan R
01:10 18 Jul 17
Highly recommend. Professional,prompt service accompanied by a written report of work done.
Margaret Thomas
05:08 20 Mar 17
Prompt and capable but didn't read written request, needed to talk in person.
Alison Clouston
03:17 20 Feb 16


Choosing Us To Help You With Relocating your NBN Box

If you find yourself in a similar situation don’t hesitate to contact us to tell us your story, I’m sure we can help you with one of our three options.

Option 1: Reporting and Documenting case for NBN revisit.

Step 1: Call and speak to one of our highly skilled technician about your issue.

Step 2: We will set up an appointment for our head technician Jason to visit your premises

Step 3: He will write a full PDF report and take photos which you will receive on the day.

Step 4: He will video his finding as added proof and upload to our YouTube channel

Step 5: He will create and online report with all information and send you a link

Step 6: You will need to contact NBN and provide link and PDF report

Step 7: NBN contactor should then return to relocate if NBN deem this not in their guidelines.

Option 2: Relocating NTD – NBN Box 

Step 1: Identify original installation path and determine if this will be the right option for you.

Step 2: Inspect new NBN box location and work out cable route for best results

Step 3: Install new copper, coax, fibre to location from the PCD (outside connection) or copper lead in or coax box.

Step 4: Check NBN box for operational status

Step 5: Reconnect all equipment and test for fully functional operation and run speed test for good measure.

Step 6: Commission work

Option 3: Run High-Speed Cat6 data cable and install the modem in a new location

Step 1: Inspect existing NBN box location

Step 2: Identify cable route for optimal performance

Step 3 Run high-speed high spec Cat6 data cable to a new location

Step 4 Install Cat6 socket and connect modem with Cat6 patch lead

Step 5: Run modem and test for full operation of service

Step 6: Run speed test and commission work

If you are unsure about anything at all please call us for a chat we are happy to help you as much as we can. We are really here to help you, our clients always come first, you will have us in your corner for through the whole process if you need us to be.


We are the best private NBN technician service you will find anywhere. We are ACMA registered technician who has been servicing our Sydney clients for over 15 years. We can do the same for you.

Phone:  02 9188 1577

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