NBN Box Relocations

Are you dissatisfied with the placement of your NBN box or Network Termination Device (NTD) in your home or business? You’re not alone. Many Australians face issues with poorly positioned NBN connection boxes, often installed in inconvenient locations by contractors. These placements can disrupt your phone and internet connectivity, create cable management problems, and even affect the aesthetics of your space.

As licensed and registered cablers, we specialise in NBN box relocation, ensuring your NBN connection is optimised and meets your needs. Whether you need to relocate your NBN NTD box or install new internal wiring connections, we have the expertise to get it done efficiently.

Why NBN Boxes Are Poorly Installed

NBN contractors are often in a rush, leading to installations that don’t adhere to NBN’s own guidelines. This can result in your NTD box being installed in impractical locations, such as high up on walls, in kitchens, or in other inconvenient spots around your premises. These incorrect placements can cause frustration and connectivity issues, leaving you to deal with substandard phone and internet services.

Options for NBN Box Relocation

We offer several solutions to help you regain control over your NBN connection box placement. Whether it’s holding contractors accountable or directly relocating the NTD, our tailored services ensure your NBN setup works perfectly for you.

Option 1: Holding Contractors Accountable

If your NBN box was installed incorrectly, we can help by documenting the breach of guidelines. Our comprehensive inspection report includes photographs and video evidence, proving the NBN installation does not comply with standards. This report can be sent to NBN, compelling them to send a technician back to relocate the box.

Option 2: Direct NBN Box Relocation

If you prefer a more immediate solution, we can directly relocate your NBN NTD box to a more suitable spot. Our team will assess the current setup, plan the new location, and move the connection box along with any necessary re-routing of cables.

Option 3: Optimising Your NBN Connection with High-Speed Cabling

Sometimes, the NTD placement is acceptable, but the internal wiring affects your connection quality. We can install high-spec Cat6 cables from the NTD to your modem, ensuring you receive optimal speeds. This option is particularly beneficial if you have poor signal quality or outdated cables affecting your NBN connection.

Real-Life Case Study: Relocating an NBN NTD Box

How We Can Assist You with NBN Box Relocation

Step 1: Initial Consultation and Site Assessment

Speak with one of our expert technicians to discuss your NBN connection concerns. We’ll arrange a visit to assess your current NTD box setup, identify any installation errors, and suggest the best options for relocating your NBN box.

Step 2: Detailed Reporting and Documentation

If you choose to hold NBN accountable, we provide a detailed report, complete with photos and videos, which can be used to request a technician revisit. We also offer an online report and video evidence for further support.

Step 3: Relocating Your NBN NTD Box

Our skilled team will relocate your NBN box to a better location, ensuring that all internal wiring connections are correctly rerun and terminated. We handle everything from new cable installations to operational checks of your modem, guaranteeing your NBN setup is fully functional.

Step 4: High-Speed Data Cable Installation

For those needing enhanced connectivity, we provide high-speed Cat6 cabling solutions. Our technicians will identify the optimal route, install new cables, and ensure your modem is correctly connected and tested for top performance.

Fill Out the Form for Expert NBN Box Relocation

If you’re struggling with a poorly positioned NBN connection box or NTD, don’t settle for subpar service. Fill out the form on our website or call us directly to schedule an inspection. Our team is dedicated to resolving your NBN box issues swiftly and professionally, ensuring your phone and internet provider delivers the quality service you deserve.

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