NBN FTTP Box Services Sydney

Yes, if you don’t want to book an onsite assessment, you can provide photos and measurements for a rough estimate. Please note this is only an estimate, not a fixed quote, as we can’t verify the site conditions in person. To do this properly, we’ll need:

• Clear photos of the current FTTP box inside and outside the home

• A marked-up floor plan showing where the box is now and where you’d like it moved

• Measurements of wall lengths, ceiling heights, and distances between points

• Details of construction (single or double brick, cavity walls, gyprock, or slab)

• Information on underfloor access, roof space access, and number of storeys

• Marked photos or floor plan notes showing the proposed cable path

• A short walk-through video from the current box location to the new one

You’ll first need to send your contact details through our website contact form. We’ll then reply with an email where you can place all files into a single zip folder and send them through.

No, the $250 onsite assessment fee is a separate cost and is not deducted from the final installation or relocation price. This fee covers the time and resources required for us to attend your property and prepare a detailed, accurate quote.

When you book an assessment, you’re getting:

• A licensed cabler onsite for up to one hour to inspect power, pathways, and compliance

• Travel to and from your property, including tolls and fuel (up to 40 km from our Sutherland Shire base)

• Time spent preparing a professional, itemised quote tailored to your property

As you can imagine, this process takes considerable time and resources, which is why the $250 fee is non-refundable and separate from your project cost. It ensures we can give you the most accurate fixed price possible without hidden extras.

You’ll get a licensed ACMA cabler onsite, a full inspection of your home or business, pre-quote fibre planning, and compliance checks to ensure your FTTP upgrade goes smoothly.

An onsite assessment is the only way to provide you with an accurate fixed price for your FTTP box installation or relocation. Every home is different, and there are many factors our cablers need to evaluate in person before we can confirm a final cost. During the visit, we check:

• Power availability and safe access near the proposed box location

• Pathway options for running fibre or conduit inside walls, roof, or under floors

• Building construction, such as brick, cavity, gyprock, or slab foundations

• Access conditions, including ceiling height, underfloor crawl space, or double-storey layouts

• Distance and cable length between the external utility box and the proposed FTTP box location

• Compliance with NBN standards, ensuring the installation meets safety and service rules

• Best placement for performance, so your FTTP box supports strong Wi-Fi and reliable speeds

Without inspecting these details, any price we give you would only be an estimate and could change once work begins. The onsite assessment removes all guesswork, ensures your project is fully compliant, and gives you a clear, fixed quote you can rely on.

Yes. Many businesses request that the device is installed in server or comms racks. With the right pre-wiring, this can be done neatly and compliantly.

No. The connection box belongs to NBN and must only be moved by a licensed cabler. DIY relocation risks damaging the fibre and may cause service faults.

Yes, if a suitable pathway exists. In double storey homes, pre-wiring may be required to run fibre through walls, ceiling voids, or conduits.

No. Only the utility box is placed outside. The NTD or fibre box must always be installed indoors.

It can, but it is not recommended. Garages often have poor Wi-Fi reach, higher heat, and limited access. Pre-wiring gives you more suitable options inside the home.

Yes. We cover Sydney and Greater Sydney, and also travel to the Central Coast and Wollongong for FTTP box installation, pre-wiring, and relocation.

Yes. The box is NBN property and registered to the address. It cannot be removed or reused at another property.

Relocation requires new internal fibre cabling to be run from the outside utility box to your chosen spot. Once moved, the box is tested to ensure compliance and proper performance.

The price depends on property layout, distance, and construction type. Simple moves may cost a few hundred dollars, while complex relocations can be more.

No. The connection box is not a modem. It is a termination device that converts the fibre signal. You will still need a separate modem or router to get online.

Yes. For Fibre to the Premises, the NTD is commonly referred to as the NBN connection box or fibre box. It is simply different names for the same equipment inside your home.

Your router or modem connects to the device using Ethernet. From there, you can use Wi-Fi or run Ethernet cabling around your property for multiple devices.

Cost depends on how far the box needs to move, the construction of your home, and access points like ceiling or underfloor spaces. Complex jobs take longer and cost more.

Your internet will stop working until power is restored. The unit does not include a battery backup by default, though one can be added if required.

This happens often. Our licensed cablers can relocate the box to a more practical location, giving you better coverage and convenience.

The Network Termination Device, often called the NBN box or fibre connection device, is the unit installed inside your premises. It links the fibre from the street to your router and provides your internet service.

The utility box sits on the outside wall and brings fibre into your property. The connection box or NTD is installed inside and is the point where you connect your modem or router.

FTTP uses fibre optic cable all the way to your home, which delivers faster and more reliable speeds. Other technologies such as FTTN or HFC rely on copper or coaxial, which reduces performance.

It should be in a central, well ventilated, dry location near a power point. Living rooms, offices, or studies are ideal. Garages and damp areas should be avoided.

Pre-wiring ensures the fibre pathways are ready before NBN arrives. Without it, the technician may install the box in the easiest but least practical spot, such as a garage or hallway, which affects performance.