Fixing a Disconnected TV Service After NBN HFC Installation Overview Recently, SECURE A COM was called out to a job in Paddington for a customer who had switched to NBN HFC (Hybrid Fibre Coaxial) but lost access to her free-to-air TV channels through Foxtel. The issue...
Network Security Breach with NBN Modem and Router ? Overview SECURE A COM was called to assist a customer in Monterey facing persistent cybersecurity issues. The client, who was using Aussie Broadband with fibre to the curb, experienced repeated breaches across...
Aussie Broadband vs Optus Internet service providers (ISPs), customer service and efficiency are paramount. This case study delves into a real-life scenario involving two ISPs, Optus and Aussie Broadband, and how they handled a complex situation for a customer in...
The Hidden Costs of ISP Inefficiency The telecommunications industry is a complex web of technology, service providers, and customers. Efficiency and responsiveness are key to maintaining a smooth operation and satisfied customers. However, as illustrated in a recent...
