02 9188 1577

Are You Having Internet Issues?

Case Study: Navigating a Complex NBN Connection in Yowie Bay

In the world of telecommunications, not every job is straightforward. Sometimes, technicians encounter situations that require a deep understanding of the field and a creative approach to problem-solving. This case study highlights one such instance where SECURE A COM was called to Yowie Bay to address a complex NBN connection issue.

The Challenge

The client in Yowie Bay was facing a perplexing problem. During excavation work, a team of workers stumbled upon an old Telstra cable that was in a state of disrepair. The client had recently switched to NBN fibre to the node, but the connection was done using the existing old cable, leading to constant issues.

The situation was further complicated by the fact that the cable was filled with water, and there were multiple bridge taps in the network. The client had been experiencing constant problems even before the excavation work, and the situation had become untenable.

The SECURE A COM Solution

The SECURE A COM technician arrived on site and quickly assessed the situation. The old cable was indeed in poor condition, and the previous connection to the NBN fibre was done haphazardly. The technician discovered multiple issues, including:

  • The old lead cable was connected to a damaged part.
  • The connection was done through a wet joint, leading to further complications.
  • There were bridge taps in the network, causing constant issues.

The technician decided to take matters into his own hands and do the job that should have been done by NBN in the first place. He carefully disconnected the bridge taps and pulled the new lead-In cable through to the socket, ensuring a direct connection.

The Result

After a meticulous process of connecting the cables properly and waterproofing the joints, the technician successfully resolved the issue. The client’s internet connection was restored, and the constant problems they had been facing were finally put to rest.

The success of this job highlights the importance of expertise and attention to detail in the telecommunications industry. The SECURE A COM technician’s ability to navigate a complex situation and deliver a successful solution is a testament to the company’s commitment to quality service.


This case study demonstrates the value of professional expertise in the field of internet services. Whether it’s fixing a bridge tap, resolving an NBN service issue, or installing new cabling and sockets, SECURE A COM offers a range of services to help. If you’re in need of internet help, book now through our website.


SECURE A COM offers a range of services to help with internet faults, including bridge taps, NBN service issues, cabling, and socket installations. If you’re in need of internet help, You can book a service through our website.

Jason Kearney

Jason Kearney

Head Internet Technician

Jason Kearney is the Head Technician at SECURE A COM, with qualifications spanning NBN, ADSL, phone, and data cabling. Starting as an electrician, Jason quickly delved into the telecommunications sector, leading crucial projects like the rehabilitation of the Telstra network. With credentials in both managerial and technical aspects, he now specialises in phone line and NBN fault location and repair, serving both homes and businesses with effective and personalised telecommunications solutions

Pin It on Pinterest

Share This