02 9188 1577
NBN Outages Your Ultimate Guide to Prevention, Identification, and Resolution

Are You Having Internet Issues?

Navigating Potential NBN Outages: A Comprehensive Guide

In today’s world, a stable internet connection is crucial for both personal and professional tasks. As such, when National Broadband Network (NBN) outages occur, it’s essential to address them promptly. This blog post aims to provide you with a comprehensive guide to navigating potential NBN outages and minimising their impact.

Identifying an NBN Outage

Common Signs of an NBN Outage

An NBN outage may manifest through slow internet speeds, an inability to connect to the internet, or disrupted phone services. If you experience any of these issues, it’s essential to determine if an outage is indeed the cause.

Checking NBN’s Network Status Page for Known Outages

To confirm whether your service is affected by an outage, visit the NBN network status page and enter your address. This page provides information on planned maintenance and unforeseen incidents involving your service.

Verifying Outages on Your Phone and Internet Provider’s Website

If the NBN network status page doesn’t indicate an outage, check your phone and internet provider’s website. Outages can also occur on their network, so it’s important to verify the source of the problem.

Troubleshooting and Reporting an Outage

Contacting Your Phone and Internet Provider

If you’ve determined that an outage is affecting your service, contact your phone and internet provider. Be prepared to provide relevant information, such as your address and the nature of the issue. Your provider will troubleshoot the problem and, if necessary, lodge a fault with NBN for further investigation.

Reporting a Fault with NBN If Necessary

In some cases, your provider may need to report a fault with NBN to resolve the issue. While this process may take some time, the remaining patient is crucial as both parties work towards a solution.

The Importance of Patience During the Resolution Process

Outages can be frustrating, but it’s essential to understand that resolving them may require time and cooperation between you, your provider, and NBN. Maintaining open communication and patience will help ensure a smoother resolution process.

Understanding Different NBN Services

nbn™ Sky Muster™ Plus Satellite Service

The nbn™ Sky Muster™ Plus Satellite Service provides broadband access to remote and rural areas. If you’re connected to this service and suspect an outage, contact your phone and internet provider directly, as the NBN network status page doesn’t cover these premises.

Business nbn™ Satellite Service

The Business nbn™ Satellite Service offers enhanced connectivity for businesses in remote locations. Similar to the Sky Muster™ Plus service, if you experience an outage, reach out to your phone and internet provider for assistance.

Enterprise Ethernet

Enterprise Ethernet is a high-capacity, high-performance solution for large organisations. In the event of a suspected outage, contact your phone and internet provider for support, as the NBN network status page doesn’t cover these premises either.

Tips for Minimising Outage Impact

Keeping Alternative Internet Access Options Available

To reduce the impact of an outage, consider having alternative internet access options, such as mobile data, at your disposal.

Regularly Updating Your Equipment and Software

Ensure your equipment and software are up-to-date to minimise the risk of outages caused by outdated technology.

Implementing Backup Communication Methods

Establish backup communication methods, such as landline phones or mobile devices, to maintain contact during an outage.

Creating a Contingency Plan for Your Home or Business

Develop a comprehensive contingency plan outlining the steps to take if an outage occurs, ensuring minimal disruption to your daily activities or business operations.

Preventative Measures and Maintenance

Scheduled Maintenance and Its Role in PreventingOutages

Scheduled maintenance is crucial for keeping the NBN network running smoothly and preventing potential outages. Regular updates and maintenance work can help identify and resolve issues before they escalate into larger problems.

Staying Informed About Planned Maintenance Events

To stay informed about planned maintenance events, regularly check the NBN network status page and your phone and internet provider’s website. By staying informed, you can prepare for potential service disruptions and minimise their impact.

The Importance of Maintaining Your In-Home Equipment

Proper maintenance of your in-home equipment, such as routers and modems, is vital for preventing outages caused by malfunctioning devices. Regularly check your equipment for signs of wear and tear, and update your devices as needed to ensure optimal performance.


Navigating potential NBN outages can be challenging, but with the right information and resources, you can minimise the impact and ensure a timely resolution. Communication with your phone and internet provider is key, as is staying proactive in preventing and addressing outages. Following the steps outlined in this guide, you can take control of your internet experience and maintain a reliable connection even during unforeseen disruptions.

Jason Kearney

Jason Kearney

Head Internet Technician

Jason Kearney is the Head Technician at SECURE A COM, with qualifications spanning NBN, ADSL, phone, and data cabling. Starting as an electrician, Jason quickly delved into the telecommunications sector, leading crucial projects like the rehabilitation of the Telstra network. With credentials in both managerial and technical aspects, he now specialises in phone line and NBN fault location and repair, serving both homes and businesses with effective and personalised telecommunications solutions

Pin It on Pinterest

Share This