Independent NBN technician pricing · Not NBN Co, not an ISP
Every price, before you book.
One flat fee to find the fault, every other charge listed underneath it, and nothing on the invoice you didn't see here first. $250 inc. GST service call, first hour on site and travel up to 40 km included.
Trusted by 1,000+ businesses
Service call
A registered technician at your door, first hour and travel included.
Fault finding, repairs and help at home are all the service call. It's the same fee whether the job takes ten minutes or the full hour.
- Before you book The fee is in front of you now, not on an invoice afterwards.
- The first hour Testing on site, and travel up to 40 km from our Sutherland Shire office, all in the fee.
- After the hour You're told before it runs out. Going on is $185 an hour: the second hour in full, then 15-minute blocks.
Every price includes GST. Read the terms
$250inc. GST
+ materials, quoted before any are used
The fee is the same whichever side the fault turns out to be on. The testing is the work, and proof that the fault isn't yours is often the answer you needed.
- First hour on site
- Travel up to 40 km
- Testing and diagnosis
- Free basic report by email
- Free speed test on the day
- 90-day warranty on the fix
Free Spaces account with every job, if you want one. What's Spaces?
Cabling or installation?
Free estimate from your photos
A cable run, a moved NBN box, a conduit or a new socket is priced as a job, in writing, before anything starts.
Who comes
The technician you talk to is the one at your door.
No subcontractors and no call centre. Every visit is done by an Open Registered Cabler with 31 years in telecommunications.
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From your call to your door
One technician the whole way
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Registration
10089
Open Registered Cabler
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In telecommunications
31 years
Independent since 2008
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On Google
5.0
From 130+ reviews
Every kind of NBN connection, tested the same way.
From your socket back to the network boundary, whichever technology your street was given.
- Fibre to the premises
- Fibre to the curb
- Fibre to the node
- Fibre to the building
- HFC cable
- Copper phone lines
Other charges
Everything that can be added to a visit.
Most visits are the service call and nothing else. These are the only other charges, and when each one applies.
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Extra time
from $185/hour
Only if the job runs past the first hour, and only once you've said go ahead. Standard labour is Monday to Friday, 9am to 5pm; after hours and public holidays are by prior arrangement.
- Standard labour: $185 an hour
- Fibre technician: $250 an hour
- After hours: $350 an hour
- Public holidays: $380 an hour
- Half day on site: $805
- Full day on site: $1,500
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Written reports
free to $185
Every service call ends with a written summary. The full report adds photos and video of the testing, for when a provider needs convincing.
- Basic summary by email: free
- Standard PDF report: $55
- Full escalation report: $185
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Travel further out
from $242
Within 40 km of our Sutherland Shire office, travel is in the service call. Further out we still come, for a fixed amount by distance.
- 40 to 60 km$242
- 60 to 80 km$330
- 80 to 90 km$418
- 90 to 100 km$528
- 100 to 150 km$715
- 150 to 200 km$990
- 200 to 300 km$1,430
- 300 to 500 km$2,090
Over 500 km: by quotation
The terms list these before GST; these are what you pay.
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Quotes
free within 5 km
Cabling and installation are priced as a job, in writing, before anything starts. A site visit fee further out may be credited if the work goes ahead, at our discretion.
- Estimate from photos: free
- Site visit within 5 km: free
- Site visit further out: $250 inc. GST
- Written quote, valid 14 days
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Warranty
included
If the original fault comes back within 90 days, tell us in writing and we return to put it right at no labour charge.
- Fault work: 90 days
- New cabling: 12 months
- Parts: the maker's warranty
- A new fault: a new service call
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Paying
card or on the day
Book online and pay by card when you book, or pay on the day. Anything extra, like more time or materials, is priced before it's used and paid when the work is finished.
- Materials priced before they're used
- Extra time only with your go-ahead
- Pay by EFT (bank transfer), credit card, PayPal or cash
Start here
Not sure yet? Start with the free checks.
7 checks to do before you pay anyone, from the questions we ask on the phone. If they don't settle it, book the visit.
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Before you book
Free advice
Ring and describe what the connection is doing. A lot of faults narrow down in that first conversation.
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On the day
The first hour
We test from your socket back to the network boundary, one thing at a time, and fix what's on your side.
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After the visit
It's in writing
You get the findings by email, whoever they point to, ready to send your provider if it's on their side.
Prefer to talk? Call 02 9188 1577.
Asked often
Pricing questions
Something not covered? Call 02 9188 1577 and ask, or send it through the contact form and you get the answer in writing.
What is your call-out fee?
The service call is $250 inc. GST. It covers the first hour on site with a registered cabler and travel up to 40 km from our Sutherland Shire office. If the job needs longer, the technician tells you before the first hour ends and gives you an estimate, and you decide whether to go on.
Why pay $250 when my provider sends someone for free?
A provider’s technician is sent to check the provider’s service. We are engaged by you, so we test everything on your side of the network boundary, including the wiring inside the property, and we put what we find in writing whoever it points to. Ask your provider whether its visit carries a fee if the fault is found on your side; some do.
Do I still pay if the fault turns out to be on NBN’s side?
Yes. Fault work is diagnostic: the fee is for attending, testing and diagnosing, and finding that the fault is not yours is a result. Some providers refund the call-out when the full escalation report shows the fault was on NBN’s side after you were told it was in your property. That is the provider’s decision, so we cannot promise it.
What happens if the job takes longer than an hour?
Time after the first hour is charged at $185 an hour, including GST. The second hour is billed as a full hour once it starts, and after that in 15-minute blocks. The technician warns you before the first hour ends, so the extra time is always your decision.
Do you need to come out and look before you can quote?
Often not. For cabling and installation work, photos and a rough distance in metres are usually enough for an estimate, and that costs nothing wherever you are. A site visit to quote is free within 5 km of our Sutherland Shire office; further out it is $250 inc. GST. Fault finding is different: nobody can price a fault before it has been tested.
Can I send photos or a floor plan?
Yes, please do. Photos of where the NBN box or the socket is, where you want the cable or the box to end up, and a floor plan if you have one let us give you an estimate without a visit. We ask for them when we reply to your enquiry.
Is there a charge for travel?
Not within 40 km of our Sutherland Shire office: that travel is part of the service call. Further out we still come to you, and the extra travel is charged at a fixed amount for the distance. The amounts are listed on this page and in our terms and conditions.
When do I pay?
For a home, payment is due on the day, when the work is finished. Materials are quoted before any work that needs them begins, so the total is never a surprise.
Reviews
What our customers say.
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Nick Mcnamara
★★★★★Punctual, professional, fair price and great communicator who I would highly recommend.
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Ricky Germain
★★★★★Easy to deal with and completed the job quickly. What more do you want.
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D&K McInnes
★★★★★A professional outfit. A good communicator who turns up when he says he will and provides a quality service with a minimum of fuss at a good price. Definately recommended.
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Juliette Larion
★★★★★Excellent service! I needed help setting up my new computer and extending my wifi signal all through my home. Jason from SECURE A COM showed up on time and completed all the tasks I needed fast, and at a good price. Highly recommended.
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Andrew Tax
★★★★★On time, priced exactly as quoted over the phone, friendly service
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john ascott
★★★★★Excellent in every way, from the website, communication, quality of workmanship, price, knowledge and a genuinely nice bloke. Highest recommendation.
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Ian Zucker
★★★★★Very easy to work with - provided meaningful quote - resulting in not moving forward, which is fair - given the constraints of the job. I appreciated the honest and thoughtful evaluation of what the job might be.
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Roland Matters
★★★★★Put Secure A Com in your contacts - excellent systems and work from initial info, through booking, service, report and invoicing
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Margaret Thomas
★★★★★Highly recommend. Professional,prompt service accompanied by a written report of work done.
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