Privacy Policy
SECURE A COM Pty Ltd (ABN 78 130 056 987) Phone: 02 9188 1577
This Privacy Policy explains how Secure A Com Pty Ltd collects, holds, uses, and discloses your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website and to the services we provide. If anything is unclear, contact our office before providing your information.
1. Introduction
1.1 Secure A Com is committed to protecting your privacy and handling your personal information openly and responsibly.
1.2 By using our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
2. The information we collect
2.1 We collect personal information that is reasonably necessary to provide our services and run our business, including:
- contact and booking details, such as your name, address, email address, and phone numbers;
- job information, such as the location and details of the work, site conditions, and the services you request;
- payment information, noting that card payments are processed by our payment providers, PayPal and Stripe, and we do not store full credit card numbers on our own systems;
- correspondence, including the content of emails, text messages, and messages you send us, and our replies;
- call recordings, as described in Section 5;
- photographs, videos, and site records captured during our work, including associated metadata, as described in Section 6;
- website use information, such as cookies, IP addresses, and server log data; and
- email and invoice tracking data, as described in Section 7.
3. How we collect your information
3.1 We collect information directly from you when you contact us, book a job, correspond with us, or use our website. We also collect information in the course of carrying out work at your premises, and automatically through our website and business systems.
4. Why we collect, hold, use, and disclose your information
4.1 We use your personal information to:
- provide the services you have requested, and schedule and carry out work;
- process payments and manage accounts, including recovering overdue accounts;
- communicate with you about your job;
- document our work for quality, record-keeping, training, and evidence purposes;
- market our services, including on our website and YouTube channel, subject to your choices in Section 11;
- meet our legal and regulatory obligations; and
- improve our services.
5. Call recordings
5.1 Calls to our secure line are recorded for training and quality purposes, and callers are advised of this at the start of the call. We retain a copy of the recording as part of our records.
5.2 A recording may be used to confirm what was discussed or agreed, and relied upon in any dispute, complaint, or recovery action.
6. Photographs, video, and site records
6.1 We routinely take photographs and video of our work and the work site for quality, record-keeping, training, evidence, and marketing purposes. These files typically carry metadata, including timestamps and location (geolocation) data.
6.2 We retain these records as part of the job file, and they may be relied upon as evidence in any dispute, complaint, insurance claim, or legal proceeding.
6.3 We do not publish your name, exact address, or other identifying details for marketing without consent, and you may opt out of marketing use as set out in Section 11.
7. Email and invoice tracking, cookies, and website data
7.1 Our emails and invoices are sent using systems that may record when a message or invoice has been delivered, opened, or viewed. These records form part of our account file and may be relied upon to confirm that a communication was received.
7.2 Our website uses cookies and server log files to collect information about how the site is used. Cookies are small text files that may contain an anonymous unique identifier. You can manage cookies through your browser settings and read more in our Cookie Policy.
7.3 IP addresses are automatically collected by our web server as part of traffic and profile data.
8. Artificial intelligence and third-party service providers
8.1 In delivering our services, preparing documentation, and running our business, we use third-party service providers, including cloud storage, accounting, communications, and artificial intelligence tools.
8.2 Where we use AI tools to help compile notes, organise records, or prepare reports, the AI is used as an aid only, and our qualified technician reviews the output and remains responsible for our findings.
8.3 Some of these providers may store or process information outside Australia. We take reasonable steps to ensure your information is handled consistently with this policy and the APPs.
9. Disclosure of your information
9.1 We do not sell, rent, or trade your personal information.
9.2 We may disclose your information:
- to our service providers and subcontractors, to the extent needed to provide our services;
- to our payment providers, to process payments;
- to debt collection agencies, legal advisers, insurers, and courts, where necessary to recover an account or resolve a dispute;
- where you have consented; and
- where required or authorised by law, including under the Telecommunications Act 1997 (Cth).
10. Overseas disclosure
10.1 Some of our service providers, including cloud and AI providers, may be located overseas. Where we disclose information to an overseas recipient, we take reasonable steps to ensure it is handled in a manner consistent with the APPs.
11. Direct marketing and how to opt out
11.1 We may use your contact details to send you information about our services.
11.2 You can opt out of marketing communications at any time by using the unsubscribe function in our messages or by contacting our office. You may also object to the use of photographs or video from your site for marketing by notifying us in writing before or during the job.
12. Data security
12.1 We take reasonable physical, electronic, and managerial steps to protect the information we hold against misuse, loss, and unauthorised access, disclosure, or alteration, having regard to Australian Cyber Security Centre guidance. No system can be guaranteed to be completely secure.
13. Data breaches
13.1 If we become aware of an eligible data breach that is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
14. How long we keep your information
14.1 We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law. This includes retaining job records, recordings, and account information for a reasonable period to support warranties, disputes, tax, and recovery. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
15. Accessing and correcting your information
15.1 You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, or incomplete. Contact our office to make a request. We may need to verify your identity, and in some cases we may be permitted by law to decline a request, in which case we will explain why.
16. Complaints
16.1 If you have a concern about how we have handled your personal information, please contact our office first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
17. Children
17.1 Our services are directed to adults. Children under the age of 14 are not eligible to use our services unsupervised, and we do not knowingly collect personal information from children other than as provided by a parent or guardian in the course of a booking.
18. Other websites
18.1 Our website may contain links to other websites. We are not responsible for the privacy practices of those sites, and your use of them is subject to their own policies.
19. Change of ownership
19.1 In the event of a sale, merger, or substantial change in ownership of our business, your information may be transferred as part of that transaction, subject to this policy.
20. Changes to this policy
20.1 We may update this Privacy Policy from time to time. The current version is published on our website, and where appropriate we will notify you of significant changes.
21. Contact us
21.1 For any privacy question, request, or complaint, contact us on 02 9188 1577 or through the contact details on our website.
This Privacy Policy is published by Secure A Com Pty Ltd and should be read together with our Terms and Conditions and Cookie Policy.