Guides
Real jobs and case studies
Every job here happened. A customer rang with a fault, we went out, and what we found is written down as it was: the symptom, what had been tried, each test in the order it was done and where the fault turned out to be. Most were filmed, and the video is on the page.
Not every one ends with a repair. Some end with proof the fault was on the network side and a report for the provider. Those are kept in, because an honest account of where a job stopped is more use than a tidy ending.
- Guides8 guides in this topic
- Last updated31 Oct 2026
- Written byA technician, 31 years in the field
Need this fixed rather than explained?
These guides are written from the field. When the job needs a technician on site, this is where to go next.
Start here
Start hereNew In 56% of our callouts, the fault was not in the customer’s cabling
We built an AI brain, fed eleven years of our own documented fault jobs into it, and had it read and count every one. This is what it found. Need it fixed?NBN Repair7 more guides on this
-
New Half the homes we hear from are on fibre now. Their problems haven't gone away.
What really goes wrong with home internet? 4,127 Sydney enquiries over 11 years: the move to fibre, who gets blamed, and the fixes that cost nothing. -
New Tullimbar: NBN said the house didn't exist. The fibre was in the pit the whole time
A 2016 duplex in Tullimbar had fibre in the pit and no NBN for four months, because NBN had no location ID for it. What we found, and how it got fixed. -
NBN dropouts when it's windy or raining
Why NBN drops out when it's windy or raining: a fibre to the curb job where the wiring inside tested clean and the old overhead lead-in was the fault. -
No internet in a new apartment: a short, moved pairs and the wrong details
No internet in a new apartment on fibre to the building: a short on the unit's cable, pairs moved between the frames, and the wrong pair details. -
High latency for a gamer, and a strange noise in the MDF room
Jitter, high ping and packet loss on NBN while the speed test looks fine: a fibre to the building job, the noise on unearthed frames, and who fixes it. -
Sharing the main house's NBN with a granny flat
How to share the main house's NBN with a granny flat: one data cable through a conduit across the yard, the box at the flat, the router, and when to share. -
A home network that kept getting broken into, and what to do if you think yours has
Is your router hacked? Which signs have ordinary explanations, which are worth acting on, and what to do, from a home network case in Monterey.