NBN INSTALLATION
SUTHERLAND SHIRE

Yes — SECURE A COM services every suburb within the Sutherland Shire local government area, from Cronulla and Caringbah in the east to Heathcote and Engadine in the west. Our Miranda base means we are never more than a short drive from any Shire suburb. There is no travel surcharge for any location within the Shire. If you are on the boundary or unsure whether your suburb falls within our no-surcharge zone, contact us and we will confirm immediately — we have yet to turn away a Shire job due to location.

No travel surcharge applies for any Sutherland Shire suburb — including Cronulla, Miranda, Sutherland, Caringbah, Gymea, Jannali, Como, Engadine, Kirrawee, Woolooware, and everywhere else in the Shire. SECURE A COM is based in Miranda, which means the Sutherland Shire is our home territory, not a call-out area. When we quote your job, the price you see covers labour and materials, with no surprise travel or distance component added on top. This is one of the reasons Shire residents use us repeatedly rather than contractors based further away.

FTTC — Fibre to the Curb — is the most common NBN connection type across the Sutherland Shire, particularly in established residential suburbs. FTTC requires a lead-in cable from the street pit into your property, and the quality of that lead-in directly affects your connection reliability. The NTD device also needs to be placed in a sensible location inside the home for your router to work effectively. HFC and FTTP connections are also present across the Shire. We handle all connection types — contact us and we will identify what technology your address has before quoting.

Yes. Strata apartment NBN installations typically involve MDF jumpering — connecting your unit's internal wiring to the building's main distribution frame — and running a wall socket to a usable location inside the apartment. This is work that ISP installers frequently skip, leaving the NTD in a communications room and giving tenants or owners no usable connection point inside the unit. We carry out MDF jumpering in Cronulla, Caringbah, Miranda and across the Shire. Strata jobs are always quoted individually, and where strata approval is required, we can assist with the documentation process.

Every NBN installation job is scoped and quoted individually before any work begins. We do not publish fixed prices because the variables — conduit length, wall type, number of sockets, access conditions — determine what the job actually involves. Most jobs can be quoted over the phone based on your description and property type, without a site visit. Where the scope is genuinely unclear, we can conduct a paid site survey that is credited against the final invoice if you proceed. The written quote covers all labour, materials and GST. No travel surcharge applies anywhere within the Sutherland Shire.

Yes, NTD relocation is one of the most common jobs we do across the Sutherland Shire. ISP installers often place the NTD wherever is easiest for them — typically in a garage, laundry or external wall cavity — which forces your router into the worst possible position for Wi-Fi coverage. Moving the NTD to a central location inside the home, or running a cable from the existing NTD to a wall socket in a better location, significantly improves whole-home coverage. We quote the relocation based on the cable run required and complete it in a single visit where possible.

Yes. Pre-wiring during the open-wall stage of a new build or renovation is significantly less expensive than retrofitting cable after walls are plastered and painted. If your builder is active in the Sutherland Shire and the walls are open, we can run data cabling to every room, install structured cabling back to a central patch panel, and position the NBN entry point for optimal router placement before plasterboard goes up. Contact us early in the build process — the cost difference between pre-wire and retro-fit is substantial and we can provide a quote without a site visit for straightforward builds.

NBN Co contractors are responsible for the network up to and including the NTD device — the white box installed at your premises. Their scope ends there. Everything from the NTD onwards — internal wiring, wall sockets, conduit runs, router placement, MDF jumpering in apartments — is the property owner's responsibility. This is where we come in. SECURE A COM is an independently engaged Registered Cabler working directly for you, not for NBN Co or your ISP. We complete the cabling work inside your property that brings the connection to where you actually need it, with a 12-month workmanship guarantee and a written quote before we start.