IS YOUR NBN NOT WORKING?

TOP 10 REASONS YOUR NBN IS SLOW OR NOT WORKING

Here are the top 10 reasons that you might be having slow NBN speeds, dropouts, or just no NBN service at all.

NBN FAULTY MODEM

HOUSE IS WIRED FOR ADSL

WOULD YOU LIKE TO SOLVE THIS PROBLEM ONCE AND FOR ALL?

Below are a few things you can do to troubleshoot your slow NBN speeds, dropouts, or why NBN is not working at all.

Here are 10 things you can do to try to solve your NBN slow speeds, dropouts and no existent NBN service.

hing-to-do-to-fix-your-nbn-that-is-not-working-tick

TURN MODEM OFF/ON

CALL YOUR ISP FOR HELP

CHECK LEADS FOR CORROSION

CHECK SOCKETS FOR CORROSION

TRY A DIFFERENT SOCKET

MAKE SURE WIFI BUTTON IS ON

MAKE SURE SSID IS CORRECT

OUR FREE COURSE

CALL AN ACMA TECHNICIAN

TRY OUR FREE TROUBLESHOOTING COURSE

NBN TROUBLESHOOTING COURSE

TAKE THIS COURSE FOR FREE

STILL HAVING ISSUES?

BOOK MY SERVICE NOW

SYDNEY ONLY

SOLVE YOUR NBN ISSUES NOW

EXAMPLE REPORT

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WARNING!!

Not All Technicians Are Created Equal

Invest in the right technician, so you get the results you desire. Hiring the wrong company can do more harm than good.

Invest in the wrong tech and you’ll…

WASTE YOUR TIME

WATSE YOUR MONEY

RISK HAVING SLOWER SPEED

PING PONG WITH ISP

LOSE SALES

LOSE BUSINESS DATA

MISS PHONE CALLS

NOT SOLVE YOUR PROBLEM

DAMAGE YOUR REPUTATION

MAKE THE PROBLEM WORSE

RED FLAGS TO LOOK OUT FOR

NOT ACMA REGISTERED

CAN'T ANSWER QUESTIONS

OVERSEAS CALL CENTRE

MOONLIGHTING NBN TECHS

BAD GOOGLE REVIEWS

IS WAY TO CHEAP

WHO IS SECURE A COM?

We are Sydney’s top-rated private NBN service. We are experts in fault finding, setting up and installing your NBN services. We have been in operation since 2008 and have thousands of happy customers from all over Sydney. If you are having slow internet speeds, we are the company that Sydney home and business owners turn to for NBN faults and Installation.

acma-registered-technician-voip-business-phones

DON’T TAKE OUR WORD FOR IT. HERE IS WHAT OUR CUSTOMERS SAY ABOUT US.

Jason was both prompt and professional. I was very happy with the service he provided. I wouldn’t hesitate to use this company again

Barbara Natta

06:39 02 Dec 20

Jason from Secure A Com is your go-to for any networking services. Very reliable, professional and lots of detail and care in what he does. Highly recommend.

Christopher James

22:12 19 Oct 20

All I can say is if you need a job done correctly, call Jason at Secure A Com. As I am working from home like many these days, and in preparation for the NBN cut over in my area I needed some connection issues and advice on the best way to set my home up to enable me to work and also have my young family connected with all their wifi needs. Jason provided professional and unbiased advice, whilst also finding the most cost effective solution for me. I highly recommend Secure A Com and Jason - 100%

Andrew Katramados

07:52 16 Sep 20

I am very happy with the work SECURE A COM has completed for me. Jason is courteous, professional and punctual. Jason will go the extra mile to make sure the problem is resolved or identified and provides thorough documentation and video of his visit. I will be contacting SECURE A COM when I have my next comms issue. I cannot recommend highly!

Alan W

02:02 10 Sep 20

Very helpful, informative and thorough.Secure A Com explained the process simply to me and gave me all the options available to what I need done.If you want a technician that is prompt, reliable and puts in the hard work for your money then look no further.Will definitely be recommending to family and friends.

Bianca Proctor

02:47 07 Aug 20

Thank you for the inspection, recommendation and installation of NBN cabling to our property. I highly recommend your quick response, reliability and great service

Lesley Pavlis

11:02 11 Jun 20

I am so impressed with Secure A Com. After dealing with my service provider for weeks & weeks & still getting no where, it was such a pleasant experience to work with Secure A Com. I was able to book in a day & time that suited me, the technician arrived on time and the issue was sorted quickly and easily without any fuss. Highly recommended.

Kerry Els

19:13 14 May 20

Excellent service from Jason, very polite. I required the NBN connection to be moved from the front of the house to the office in the back room upstairs. Ensured that everything was up and running before leaving.Very professional, I would highly recommended Secure a Com.

Rosie Argiropoulos

01:26 25 Apr 20

We were thrilled with the service that Jason provided us with. We had been struggling with our new NBN set up and were a bit worried that it was going to be an issue to fix, but Jason was able to fix everything quickly without any fuss, allowing us to go on with our day-to-operations. Would very much recommend!

Creative Learning Preschool

06:09 24 Feb 20

As a retired engineer, I really appreciate the professionalism shown by Jason in connecting the NBN landline and internet from the main house to our separate "granny flat" at the rear of the block. He was punctual and completed the task within the time he had allowed. His phone number is definitely in my list of contacts.

William Stewart

23:53 23 Feb 20

A neighbour recommended Secure A Com after watching some of its YouTube posts regarding installations. On calling Jason, it didn't take too long for me to realise Jason knows what he's talking about. On assessing our internet requirements onsite, he provided us numerous alternatives even if it meant less work opportunity for him. Also, very professional website, easy to understand scope of works with pricing and booking/confirmation service. I recommend Secure A Com for all your internet/network installations.

Kerry Mullins

10:22 09 Jan 20

Jason, is knowledgeable and patient. he was able to reassure me that my problem is not one within my confines but a line problem for Telstra. He was a great help and I have no problem in recommending him.

Brendan Donohue

07:41 13 Dec 19

After the technician attended my home he was unable to resolve my fault, and explained that it appeared that there was a fault between the Telstra exchange and my house. He did re-write the house for NBN and moved the existing ADSL to another room. The resultant internet connection was actually worse. A Telstra technician then attended my house and confirmed that there was a fault between the Telstra exchange and my house. Caused by recent rain.He also checked the Secure A Com's work and identified two issues. The Double RJ45 Socket fitted by Secure A Com needed a filter to separate the landline and ADSL connections. SECURE A COM stated that they did say filters had to be added. I resolved that by fitting a filter myself, but will also have to do the same for all the phones in my house.I was impressed by Secure A Com's initial response, comminication eg automatically creatinf a diary entry for my calender etc, as well as the technician who attended my house.

Steve Bender

05:23 15 Nov 19

My Mum and Dad were over the moon with the work Jason did at their home today. The NBN set up wasn't ideal for their telephone requirements, and he sorted it out quickly and efficiently. Jason is friendly, polite, patient and helpful. 100% recommendation.

Melissa Weir

08:50 01 Nov 19

I was very happy withe the service they provided. They arrived promptly and gave very good advice. I would have no problem recommending them. Even my son, who only expects the best, was impressed.

Antoinette Plater

01:17 29 Oct 19

ON time, polite and efficient and quick to get job done and offer advice.

Tony Lameri

00:56 14 Oct 19

Jason was friendly and extremely professional - he fixed all issues we had after our switch to NBN. Would highly recommend Secure a Com!!

stelts

06:33 03 Oct 19

Jason resolved our issue speedily & efficiently. He was friendly, extremely helpful & very patient! We wouldn’t hesitate to recommend him.

Eleanor Durward

14:22 25 Sep 19

Jason really knows his stuff. If you have trouble with phone or internet ring secure a com. They will find the problem and tell you the best way to fix it and if it is a network problem or phone company problem and they should fix it. Great work Jason, will use you again if needed. Thanks again Secure A Com.

William Rea

11:08 06 Sep 19

Jason was absolutely brilliant. I told him the issue I was having and he quickly and efficiently told me exactly what the issue was and how to get it remediated via Telstra and NBN. And thanks to his video, there is some great evidence to prove the point. Thanks Jason!

Matthew Ridolfo

20:45 26 Aug 19

Thanks Jason for doing a great job, keep up the good work and Videos .

Mick Perkins

07:26 20 Aug 19

Jason was AMAZING!! We had so many issues - telephones, NBN, internet & International streaming systems. He FIXED EVERYTHING! He was so kind and patient with my elderly parents. I would recommend Jason and Secure A Com to anyone with tech issues. You are wasting your time & money using anyone else. Thanks Jason.

Nikki Zongas

04:44 17 Jul 19

Jason and his team are amazing, Great Quality of workmanship, very knowledgeable . Can be trusted to work on their own accord. I was extremely happy to find them as a new business partner Highly recommended !Thank you

Boris Shen

00:01 12 Jul 19

Jason was a great help with a difficult intermittent problem. I appreciated how he clearly explained what he was doing, and further steps to take if the problem persisted. He was also very thorough and took his time to fix properly, unlike the previous 5 NBN technicians we had out.

Jason Persson

02:56 09 Jul 19

Jason provided a fantastic and friendly service, and was able to visit and resolve the phone socket issue at my residence at very short notice. After searching online, I was glad to stumble on Secure A Com, and wouldn’t hesitate recommending them to others. Thank you!

Ali Beydoun

09:49 14 Jun 19

I've now used Secure A Com twice and would recommend them to anyone. Friendly service and excellent skills. Called on one occasion to advise they were stuck in traffic and were running late. 'It's the small things'. Jason was very knowledgeable and efficient and a good bloke to top it all off. Great company to deal with. Sam

Sam Laverty

10:21 15 May 19

Sam Laverty

10:01 09 May 19

Quite possibly the only positive thing when doing NBN , I rang these guys after 7 months of drama with Telstra I was in a desperate need and the owner commented that he could tell I needed someone to do their job.... he then moved a bunch of work around and made me an appointment the very next day.I rang at 4pm and the appointment was set for 12pm and to my amaze the technician was 2 hours early. the technician "Jason" was a true blue good guy and was really knowledgeable and helpful when I was asking his opinion on the location of the item.this will not be the only review I write I cannot recommend Secure A Com more highly

LUKE MCMAHON

08:08 01 May 19

I can thoroughly recommend Secure a com. Jason has installed data cabling for me in the past and recently solved another issue with our internet connection. I am so happy with the results. I will definitely use Secure a com for any other issues that may crop up. The service was prompt, professional and efficient.

M G

07:15 09 Apr 19

Excellent communications and service. Jason found a difficult job and managed to get the primary need finished in a quite short timeframe, with a second visit arranged to finish off.

Jim McVey

08:46 27 Feb 19

Extremely easy to book, friendly technician who was incredibly helpful and fixed our issue promptly. Very happy customer!

Rachel Flay

08:06 06 Feb 19

Jason of Secure A Com arrived right on time for our appointment. He very quickly found the fault on my mother's phone line, which two Telstra technicians/contractors could not find, and rectified the fault straight away.I have no hesitation in recommending Jason as a very professional technician.

Gary Schulz

05:44 04 Feb 19

Jason, thank you for doing a great job. Very professional and thorough. You found the problems and fixed them. Also you confirmed what work does not need doing. This helped us enormously. We really appreciate your service to SSNA.

Garry Haberecht

00:16 17 Jan 19

Jason is an awesome technician, I'd recommend him to everyone. He spent hours to troubleshoot every single pair of cable in my apartment and finally fixed my 2-week-down internet connection 🙂

Thang Le

00:49 06 Dec 18

As Jason said, telephone noise faults can pose a challenge. Jason thoroughly tested our system, settled our noise fault and provided options for future solutions if required.

gordon Lever

05:18 03 Dec 18

Highly recommend Secure A Com, not only was Jason very helpful in installing our cables he was also able to quickly troubleshoot our faulty internet cables

John Khalil

03:07 13 Nov 18

Great service, they provided me with a lot of advice prior to the job, arrived right on time, extremely friendly and very proffesional. I highly recommend Secure A Com

Adrien Vermande

05:42 16 Oct 18

Jason is a true professional. A former highly skilled Telstra technician, Jason has wealth of knowledge and he understands the frustrations of both residential and business users. He knows the network inside out, thats why I refer my clients with network issues to Jason. Cheers Gary

Gary Rockliff

16:32 28 Sep 18

Jason was very helpful and he did great job.

Itojo Hardie

00:49 24 Sep 18

Jason from Secure A Com was amazing. After weeks of being screwed around by telcos, he came the day after I called and was able to identify the fault right away. He definitely knew his stuff.

Asia Lenard

01:23 05 Sep 18

Had NBN installed, but the other phones in the house didn't. They go all our phones working again. Very very happy.

Juan Alvear

00:16 13 Aug 18

Great Service! We couldn't be happier with how our office relocation went. We have over 20 workstations, the boys from SECURE A COM wired our new office for phones and data. They even went to our old locations removed all the rack equipment and installed at our new Epping office. Completed the project on time and at a very reasonable price. What more could you ask for.

Paul Stein

00:59 12 Aug 18

Top service! Fast response to my enquiry, excellent customer service and follow up. Highly recommended!

Samantha Getty

01:29 11 Aug 18

I cannot speak more highly of Secure A Com. We moved into a new house and had huge issues with our new broadband installation. It was installed not only where it was completely inaccessible, but our internet was dropping out constantly and our phones would not work at all. Jason from Secure A Com could not believe where the previous tech had installed the service and not only did he move it for us, he rectified our internet issues and our phone service. He was one of the most accommodating and polite tradespeople I have ever met. A huge thumbs up from me

Jodie Lee

00:16 11 Aug 18

We cannot recommend these guys enough! The service was perfect....on time, polite and explained in plain English. The issue was quickly found and resolved immediately. no muss, no fuss.

wayne fogg

22:22 02 Aug 18

Prior to SECURE A COM coming out onsite, my ADSL 2+ was connecting at 256Kb/s downstream. We had previously had an electrician come out attempt to fix the issue, but never completed the job as they were unable to locate the IDF. Jason was able to methodically determined where the problem was, locate the IDF, and fix the problem. He continued to work on the problem even after restoring the connection to ~3Mb/s because he knew from his initial testing that it could go faster. Thanks to his efforts, my internet is now connecting at its maximum possible speed of ~7Mb/s. Jason works to a quality and customer satisfaction level that exceeds other trades people. I definitely recommend SECURE A COM as they are very profession, thorough, and go above and beyond to ensure the issue is fixed.

Anthony Grasso

01:40 21 Aug 17

David Barkho

05:39 18 Jul 17

Jason was fantastic, arrived on time was able to provide everything I needed in order to get Telstra to acknowledge that there's a fault on my line. After 2 months of arguing with providers it appears Telstra has finally admitted there is a fault between my unit and the exchange.

Bryan R

01:10 18 Jul 17

Highly recommend. Professional,prompt service accompanied by a written report of work done.

Margaret Thomas

05:08 20 Mar 17

Prompt and capable but didn't read written request, needed to talk in person.

Alison Clouston

03:17 20 Feb 16

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›

NBN FAULTS

SYDNEY ONLY

$250

Fault Location
Repair Fault
Call-out Fee
1 Hour Labour
Basic Materials
Service Report

BOOK NOW

Our Fault Location & Repair Success Rate 100% 100%
Other Companies Succes Rate 67% 67%

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