Resolving Persistent Internet Dropouts and Packet Loss Overview Location: Breakfast PointCustomer: Aussie Broadband Subscriber with Fibre to the Basement (FTTB) A customer at Breakfast Point was experiencing continuous internet dropouts and packet loss for nearly a...
Resolving Continuous Internet Dropouts for an NBN Customer Overview An NBN customer in Picnic Point was experiencing continuous internet dropouts and slow speeds for over a year. The customer, using Optus as their ISP, had been facing ongoing issues despite previous...
Troubleshooting a Complex MDF/IDF Wiring Issue Overview Our technician Jason received a call from a customer who had just moved into a new apartment and was experiencing internet issues. The customer’s router was plugged in, but there was no connectivity....
Resolving a Persistent Internet Issue Caused by a Bridge Tap Overview This case study explores a persistent internet connectivity issue faced by an AGL customer in Parramatta. The customer had fibre to the basement and had been experiencing internet problems for nine...
Overview A customer in Newtown, connected to the NBN (National Broadband Network) via fibre to the node, experienced a sudden loss of internet service. Despite three visits from NBN technicians, the problem remained unresolved, leading the customer to seek assistance...
Resolving NBN Bridge Tap and Faulty Lead-in Cable Overview We were called out to a job in Rydalmere where the customer was experiencing internet issues on their NBN Fibre to the Node (FTTN) connection. An NBN technician had recently visited the site and identified a...
How We Fixed Faulty NBN Cable and Improved Internet Overview In Yowie Bay, a homeowner faced continuous internet issues, worsened when excavation work exposed old, faulty cabling. The customer’s NBN service was unreliable, with frequent disconnections and slow...
What Is A Bridge Tap? A bridge tap refers to any extra sockets, joins, junctions, or connections found between the NBN network cable, coming in from the street, and the terminal socket that connects to your NBN modem or router. Ideally, a direct line to the NBN...
