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Understanding Unplanned Incidents on Your NBN Network

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Understanding Unplanned Incidents on Your NBN Network

The National Broadband Network (NBN) is a crucial part of modern life, providing fast and reliable internet access to millions of Australians. However, like any complex system, the NBN is vulnerable to unplanned incidents that can disrupt service and cause frustration for users. In this blog post, we’ll explore what unplanned incidents on the NBN network are, how to prevent them, and what to do if you’re affected.

What is an Unplanned Incident on the NBN Network?

An unplanned incident on the NBN network refers to any unforeseen event that disrupts service and wasn’t part of scheduled maintenance. There are several reasons why unplanned incidents can occur, such as accidental damage to infrastructure, severe weather conditions, power outages, and hardware failures.

To avoid unplanned incidents, the NBN recommends that anyone performing groundworks first refers to the Before You Dig initiative. This initiative is designed to assist in keeping essential services working in the community and to help avoid accidental damage and costly repairs.

Monitoring the NBN Network Status Page

One of the best ways to stay informed about unplanned incidents on the NBN network is to monitor the network status page. This page provides real-time updates on the status of the NBN network, including any reported unplanned incidents.

To access the NBN network status page, simply visit the NBN website and search for the page. Once you’re on the page, you can easily interpret the information and take the necessary steps if an unplanned incident is reported.

Preventing Unplanned Incidents on the NBN Network

Preventing unplanned incidents on the NBN network is essential to minimize service disruptions and ensure a reliable connection. The Before You Dig initiative is an excellent resource for third-party contractors to learn about the potential hazards and risks associated with groundwork.

By following best practices for third-party contractors and reporting potential issues and hazards to the NBN, we can all work together to prevent unplanned incidents and maintain a reliable NBN connection.

What to Do During an Unplanned Incident on the NBN Network

If an unplanned incident on the NBN network is reported, there are several steps you can take to troubleshoot the issue and stay connected. First, check the NBN network status page to get the latest information about the incident.

If you’re still experiencing connectivity issues, contact your internet service provider (ISP) for assistance. They can provide you with additional troubleshooting tips and alternative ways to stay connected during the incident.

Understanding compensation and service guarantees during unplanned incidents on the NBN network is also crucial. If your service is disrupted for an extended period, you may be entitled to compensation or a service guarantee. Check with your ISP for more information about their policies and procedures.


In summary, understanding unplanned incidents on the NBN network is crucial for maintaining a reliable internet connection. By monitoring the network status page, following best practices for groundwork, and taking proactive steps during incidents, we can minimize disruptions and enjoy a seamless online experience.

Jason Kearney

Jason Kearney

Head Internet Technician

Jason Kearney is the Head Technician at SECURE A COM, with qualifications spanning NBN, ADSL, phone, and data cabling. Starting as an electrician, Jason quickly delved into the telecommunications sector, leading crucial projects like the rehabilitation of the Telstra network. With credentials in both managerial and technical aspects, he now specialises in phone line and NBN fault location and repair, serving both homes and businesses with effective and personalised telecommunications solutions

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