Saving a Sydney Charity from Costly 5G Introduction In this case, we were called to help a charity organisation based in Alexandria called “Relove.” The charity was facing difficulties securing a stable internet connection for their operations. They had...
Resolving Persistent Internet Dropouts and Packet Loss Overview Location: Breakfast PointCustomer: Aussie Broadband Subscriber with Fibre to the Basement (FTTB) A customer at Breakfast Point was experiencing continuous internet dropouts and packet loss for nearly a...
NBN Dropout Issues When It’s Windy or Raining Overview Our head technician, Jason, was called out to a job in Loftus to troubleshoot internet connectivity issues for a TPG customer. The customer was experiencing frequent internet dropouts, especially during...
Resolving Continuous Internet Dropouts for an NBN Customer Overview An NBN customer in Picnic Point was experiencing continuous internet dropouts and slow speeds for over a year. The customer, using Optus as their ISP, had been facing ongoing issues despite previous...
Troubleshooting a Complex MDF/IDF Wiring Issue Overview Our technician Jason received a call from a customer who had just moved into a new apartment and was experiencing internet issues. The customer’s router was plugged in, but there was no connectivity....
Resolving a Persistent Internet Issue Caused by a Bridge Tap Overview This case study explores a persistent internet connectivity issue faced by an AGL customer in Parramatta. The customer had fibre to the basement and had been experiencing internet problems for nine...
Resolving Persistent NBN Dropouts and Slow Speeds Overview A client was experiencing daily dropouts and slow internet speeds despite multiple visits from NBN technicians and contractors. The ongoing connectivity issues had not been resolved, leaving the client...
Installing NBN Socket in an Apartment in Miranda Overview We were called out to an apartment in Miranda where the customer had no NBN sockets to connect to the internet. During the initial inspection, it appeared there might have been an existing socket hidden on the...
MDF Cleanup and Connectivity Improvement Overview In this case study, we examine a recent job completed by our head tech, Jason, in Redfern. The project involved a Main Distribution Frame (MDF) cleanup and MDF upgrade to address persistent connectivity issues for a...
NBN Fibre-to-the-Curb (FTTC) Connectivity Issue Overview This case study details the troubleshooting process carried out by our lead technician, Jason, for a TPG customer experiencing internet connectivity issues. The customer had been facing intermittent dropouts...
NBN FTTP Fibre Upgrade Sutherland Shire Cabling For NBN Box Overview In this case study, we look at a real-world scenario involving a Fibre to the Premises (FTTP) installation at a customer’s property in Yowie Bay, in the Sutherland Shire. The customer, who had opted...
Overview A customer in Newtown, connected to the NBN (National Broadband Network) via fibre to the node, experienced a sudden loss of internet service. Despite three visits from NBN technicians, the problem remained unresolved, leading the customer to seek assistance...
Troubleshooting High Latency Issues for a Professional Gamer Overview We were called out to a job in Rose Hill, where the customer, a professional gamer subscribed to Aussie Broadband, was experiencing high latency and packet loss on their NBN Fibre to the Building...
Resolving Network Issues With POS and EFTPOS Background A Baskin-Robbins outlet in Mount Druitt, located inside the Westfield shopping centre, faced persistent network issues for over six months. The shop’s operations were severely impacted, with its point-of-sale...
Resolving Internet Connectivity Issues with Proper Cabling Overview In this case study, we discuss a project undertaken by SECURE A COM technician Jason, who was called out to a customer’s home in Lillypilly. The customer faced persistent internet connectivity...
