SMART TV SETUP
SUTHERLAND SHIRE

We support all major brands across Sutherland Shire homes — Samsung, LG, Sony, TCL, Hisense, Panasonic, Philips, and Kogan, in all screen sizes from 32-inch bedroom sets to 85-inch lounge room panels. Our technicians are trained across Android TV, Google TV, Tizen, webOS, and all major proprietary smart TV operating systems.

Brand new or several years old, the service is the same. We connect your TV to WiFi, load every app you need, run a full channel scan, and walk you through the remote. If you're unsure whether your model supports a specific streaming service, call before booking and we'll advise.

Yes — this is one of the most common calls we receive in the Shire. We reinstall and reconfigure 7plus, 9Now, 10 play, ABC iview, and SBS On Demand, verify each app launches and streams correctly, and run a full antenna channel scan alongside so both broadcast and on-demand free-to-air are working together.

Firmware updates on Samsung and LG models frequently wipe free-to-air apps without any warning. If your apps disappeared after a TV update or factory reset, we restore them. We also confirm your antenna signal is strong enough at the TV point — a weak signal causes pixelating and app buffering that looks like an app problem but is actually a signal issue.

Before we arrive, check the sticker on the back or underside of your router — the WiFi network name and password are almost always printed there. If you find it, take a photo so you have it handy. This saves time and avoids delays on the day.

If the sticker is worn, missing, or you've changed the password since and forgotten it, mention it when booking. We carry the tools to log into most common home routers (TP-Link, Netgear, ASUS, Telstra-supplied routers) and retrieve or reset the WiFi credentials on the day. Not a problem — it happens often, especially for seniors who set up their internet years ago and haven't needed the password since.

For each paid streaming service you want configured — Netflix, Binge, Stan, Prime Video, Disney+, Apple TV+, or YouTube — please have the account email address and password ready before we arrive. If you have them saved in a notebook or on your phone, that works perfectly.

Not sure which streaming service is worth subscribing to? We'll walk you through the differences in plain English during the visit — what each service offers, what it costs, and which is most likely to suit your viewing habits. We don't take commissions and we don't push unnecessary subscriptions. Just honest advice from someone who uses these services themselves.

Absolutely — serving seniors across the Sutherland Shire is one of the most valued parts of our work. We work at your pace, explain everything in plain English without jargon, and repeat anything as many times as needed until everyone in the household feels confident using the TV independently.

We also simplify your TV interface where possible — removing apps you don't use, setting up favourite channels, enabling larger subtitles, adjusting remote sensitivity settings, and recommending a simplified universal remote if the standard smart TV remote has too many buttons. Many Shire seniors tell us we're the first tech person who's taken the time to explain things properly. That's the experience we aim for on every visit.

It depends on your TV's age and operating system. If your smart TV is more than three to four years old, its built-in app store may no longer receive updates or support newer streaming services — particularly older Samsung and LG models that are stuck on outdated Tizen or webOS versions. A Chromecast with Google TV or Apple TV 4K plugs into your HDMI port, costs far less than a new television, and delivers a more capable, regularly-updated platform.

We assess your current TV during the visit and give you an honest recommendation before buying anything. If your built-in apps work well, there's no reason to add an external device. We don't sell hardware — our only interest is in what actually works best for your Shire home setup.

Yes — we program universal remotes to control your TV, soundbar, set-top box, and DVD player from a single device. This is particularly valuable for seniors who find juggling two or three remotes confusing, or who can't remember which remote does what. A good universal remote with a simplified button layout makes daily TV use far less stressful.

Let us know which devices you need to control when booking so we can confirm compatibility and source the right remote if you don't already own one. Already have a universal remote that stopped working or was never set up properly? Bring it out — we'll reprogram it on the day. Universal remote programming is included in the service call fee where time allows.

We cover the full Sutherland Shire for Smart TV setup — Miranda, Cronulla, Caringbah, Gymea, Gymea Bay, Kirrawee, Sutherland, Engadine, Menai, Bangor, Heathcote, Sylvania, Loftus, Jannali, Yarrawarrah, Woronora, Audley, and all surrounding suburbs. Because we're based in Miranda, every one of these areas sits well within our no-surcharge 40km travel zone — meaning zero travel supplement for virtually all Shire bookings.

We also service neighbouring areas including the St George district, Hurstville, and beyond. A travel supplement applies for homes beyond 40km from our Miranda office — calculated using the ATO cents-per-kilometre rate for the return distance over 40km, confirmed with you before booking. See our Terms & Conditions for full details.