Troubleshooting High Latency Issues for a Professional Gamer Overview We were called out to a job in Rose Hill, where the customer, a professional gamer subscribed to Aussie Broadband, was experiencing high latency and packet loss on their NBN Fibre to the Building...
Resolving Network Issues With POS and EFTPOS Background A Baskin Robbins outlet in Mount Druitt, located inside the Westfield shopping centre, faced persistent network issues for over six months. The shop’s operations were severely impacted, with its point-of-sale...
Resolving Internet Connectivity Issues with Proper Cabling Overview In this case study, we discuss a project undertaken by SECURE A COM technician Jason, who was called out to a customer’s home in Lillypilly. The customer faced persistent internet connectivity...
NBN Connectivity Issues in Multi-Storey Building Scenario A customer using Telstra as their provider was experiencing issues with their NBN connection. The NBN technician had visited the site earlier but was unable to resolve the issue, citing a fault in the system....
Old ADSL Filter Causing NBN To Dropout Overview A customer in Kellyville experiencing constant internet dropouts with their NBN Fibre to the Node (FTTN) service called in for assistance. The customer, who is with TPG, reported up to 10 dropouts a day and has been...
Internet Connectivity Issues Due to Incorrect NBN Installation Introduction This case study explores a frustrating scenario faced by a SECURE A COM customer who experienced severe internet connectivity problems due to incorrect actions taken during her NBN...
Emergency Repair of Underground Cat6 Cables for a Builder Overview Our head Internet technician, Jason, was called out to a job in Lilyfield to address a critical issue for a builder client. During construction, the team had accidentally cut through underground Cat6...
A Comprehensive Guide to Lead-in Conduit Installation If you’re looking for a done-for-you lead-in cable installation service. If you have been told that you need to provide an NBN lead-in conduit so you can connect to the NBN then this guide should help you...
Misdiagnosed Fault, Potentially Costing Customer Thousands of Dollars Overview This case study outlines a recent job carried out by SECURE A COM in Cronulla, where our technician, Jason, resolved a connection issue that had been improperly diagnosed by a previous...
NBN FTTC Telstra Customer In Kurnell Faulty Lead-In Cable Overview A customer recently moved into a new property and connected their router, but couldn’t get any internet service. They contacted their Internet Service Provider (ISP), Telstra, who assured them there...
Connecting a Granny Flat with Proper Cabling Overview This case study focuses on a project where we needed to establish a reliable network connection between a main house and a separate granny flat. The main challenge was to share the existing internet service from...
10 Years of Internet Dropouts Fixed With 1 Visit Overview A business customer in Taren Point has been dealing with a persistent internet issue for over ten years. Initially, the business had ADSL, and then they transitioned to the NBN (National Broadband Network)....
NBN FTTC Issues Misdiagnosed as Internal Cabling Fault The Scenario A customer with an NBN Fibre to the Curb (FTTC) connection, provided by TPG, experienced persistent internet issues over the past week. Initially, her internet started dropping out intermittently and...
Resolving NBN Bridge Tap and Faulty Lead-in Cable Overview We were called out to a job in Rydalmere where the customer was experiencing internet issues on their NBN Fibre to the Node (FTTN) connection. An NBN technician had recently visited the site and identified a...
Resolving Fluctuating NBN Speeds in a Duplex with FTTP Background We were called out to assist a customer experiencing significant speed fluctuations and dropouts on her NBN Fibre to the Premises (FTTP) service. The customer, connected through Optus, had been dealing...
