Your Trusted Internet Technician in New South Wales for Every Connectivity Challenge

We’ve all been there: your internet stops working, you contact your Internet Service Provider (ISP), and after some brief troubleshooting, they claim the problem isn’t on their end. You’re then left on your own to find an Internet Repair Service. Look no further. As your trusted Internet Technician in New South Wales, we’ve been the go-to for phone, broadband troubleshooting, and data cabling problems since 2008. We’re registered and certified, specialising in NBN fault repair and more.

Why Hire an Internet Technician?

When your ISP identifies a problem with your private cabling in New South Wales (NSW) or nearby areas, they usually restrict their assistance to their own network infrastructure. This is where we step in as your essential ally. We serve the NSW region and surrounding areas, handling any internal cabling or socket issues you may encounter in your home or office. We act swiftly to ensure you’re never left without a solution.

Our Commitment to You

We recognise the frustration that can arise from dealing with internet issues in New South Wales. Our goal is to simplify your experience from the outset. Leveraging our comprehensive industry knowledge, we address any cabling, socket, or equipment challenges you might have, whether in a domestic or business setting. Our overarching objective is not just to restore your connectivity, but to improve it, providing a level of service so exceptional that you’ll be eager to recommend us to others.

ISP Reports

Should we find that the issue stems from the wider NBN network, you can be confident that you’re not alone. We actively work in tandem with your ISP to speed up NBN repairs, supplying them with a detailed report. This report equips your ISP with the crucial information required to guide the NBN contractor in effectively sorting out the problem. If your ISP initially advised you to engage a technician due to issues with your private cabling, our reports can serve as a foundation for requesting a refund for the cost of our service call.

Internet Techs: Residential & Business

For both residential and commercial settings in New South Wales, we send an internet technician directly to your home or office, aiming to provide an unmatched online experience unlike anything you’ve previously experienced.

How To Book An Internet Technician

Call Us – Talk to an Expert.

If you’re in search of clear, uncomplicated advice concerning your internet services, don’t hesitate to give us a call at 02 9188 1577. You’ll speak directly with an expert who can guide you. There’s no need to worry about technical terms; we’ll simplify everything for easy understanding.

Easy Online Scheduling 24/7

Using our user-friendly online booking system, you can effortlessly schedule your appointment without needing to speak to anyone. Simply choose the date and time that works best for you, enter your contact information, and let us handle everything else. With our expert technicians on the case, you can anticipate a lasting resolution to your internet issues.

Video Example Of A Typical Day In The Life Of An Internet Technician.

Why Choose Us?

Seasoned Experience

With a history dating back to 1997, we bring over two decades of hands-on experience in internet services to the table. This extensive background ensures that you benefit from a high level of skill and understanding that sets us apart from others in the field.

A Historic Turning Point

Our expertise goes back to a significant moment in the history of telecommunications—the privatisation of Telstra in 1997. We were involved in vital projects that updated and modernised Telstra’s network, long before SECURE A COM became an independent entity.

Comprehensive Knowledge

Since our official establishment in 2008, we’ve consistently worked alongside industry leaders like Telstra. This partnership has sharpened our skills in resolving complicated issues, especially those related to copper networks. Our wide-ranging experience provides us with a deep understanding of the telecommunications landscape.

Direct Access to Expert Services

In 2012, we made the strategic decision to offer our wealth of knowledge and services directly to both homeowners and business owners. Our aim is to help you navigate the sometimes confusing world of telecommunications with ease.

A Reliable Source of Information

Our YouTube Channel serves as a trustworthy educational resource, appealing to a worldwide audience interested in understanding NBN faults and various installation procedures. With a solid subscriber base and a wide variety of content, we remain your go-to guide for navigating the complexities of telecommunications.

Unwavering Regulatory Compliance

We are licensed and registered internet technicians through ASIAL and strictly adhere to rules set by the ACMA. We also follow all NBN home cabling guidelines and Lead-In cable regulations, as well as Safe Work Australia’s guidelines. We operate within the framework of the Telecommunications Act 1997 and TIO directives, guaranteeing the highest standards in each project we tackle.

The SECURE A COM Difference

By combining a rich history, unparalleled expertise, a commitment to customer service, and stringent adherence to safety and regulatory norms, we are your ultimate choice for resolving all your internet and telecommunication challenges. With us, you get more than a quick fix—you get a lasting solution for all your connectivity needs.

Internet Faults in New South Wales

Internet service can sometimes behave unpredictably. If you’re in New South Wales and have been scratching your head over recurring issues with your internet connection, this guide will help. As an Internet Technician in the region, including areas like the City of Sydney, the City of Parramatta, and the Municipality of Woollahra, we have seen our fair share of various kinds of internet faults. Let’s delve into the common types of issues you might face.

NBN Bridge Tap

Bridge taps are often the culprits behind an unstable FTTN or FTTC service. They are essentially a remnant of older ADSL and POTS lines. When copper wires are used to establish a connection to your router, an unimpeded, continuous link to the network is crucial. A bridge tap occurs when additional junctions or connections exist between the network and your terminal, disrupting the flow of data. This can particularly be a problem in areas like the Municipality of Waverley and the Inner West Council where old infrastructure may still be in use.

NBN Dropouts

If you are in New South Wales and experience frequent NBN dropouts, it could be due to a range of factors. From defective sockets and inferior cabling to wrong Wi-Fi configurations, the reasons can vary. Having the guidance of an Internet Technician, especially in populous regions like the City of Randwick or Bayside Council, can help promptly identify and solve these problems.

Slow NBN Speeds

Slow internet speeds can be extremely frustrating. They can occur due to various issues ranging from network congestion to outdated equipment. In areas like North Sydney Council and the Municipality of Mosman, where numerous devices may be connected, consulting an Internet Technician can be invaluable to optimise your connection.

Home Cabling Faults

Home cabling issues can be seen across New South Wales, from the City of Liverpool to the City of Blue Mountains. They may involve aged wiring, poor connections, or even faulty sockets and lead-in cables. If you’re experiencing issues, an Internet Technician can quickly diagnose and rectify these problems.

Damaged Lead-In Cable

A damaged lead-in cable can severely affect your internet service, causing both dropouts and slow speeds. This is a common issue in areas undergoing construction or renovation, like the City of Canada Bay or the City of Canterbury-Bankstown.

Faulty Sockets

Faulty sockets can often be an overlooked cause of internet issues, especially in older properties in areas like the Municipality of Hunter’s Hill or Lane Cove Council. An Internet Technician can help assess and repair these to bring your connection back to normal.

Faulty MDF Frame

In places like the City of Parramatta and Greater Western Sydney, where older buildings might still be using antiquated MDF (Main Distribution Frames), transitioning to modern modules can enhance both speed and reliability.

Low Resistance

Low insulation resistance can lead to signal disruption or interference. This is a critical issue, especially in areas with high data needs like North Sydney and Willoughby City Council.

High Resistance

High resistance in your cable links can drastically affect internet services. This is commonly seen in areas like the City of Fairfield and City of Hawkesbury where old infrastructure may still be prevalent.

Short Circuits

Short circuits can disrupt the electrical current in your internet cables. They require immediate attention and can be a significant issue in areas like Byron Bay and Lismore where natural elements could interfere with cabling.

Open Circuits

Open circuits often result in complete network breakdowns. They can occur in any part of New South Wales but are especially problematic in remote areas like Ballina and Lennox Head where professional help may not be immediately available.

Faulty Phone Leads and Adaptors

Using faulty or old phone leads and adaptors can compromise your internet connection. This is a common issue in commercial areas like Sutherland Shire Council and Georges River Council, where DIY solutions are often sought for temporary fixes.

NBN Network Faults

In some instances, the fault may not be within your home but in the NBN network itself. A proficient Internet Technician in areas like Tweed Heads and the City of Burwood can guide you through the necessary steps to resolve such issues.

If you’re facing any of the issues discussed above, consulting a qualified Internet Technician can save both time and resources. Being informed about the nature of these issues will help you make more informed decisions for a more reliable internet service.

*All our service packages include up to 40 kilometres of travel from our office location in your area. We will travel outside this distance if you need our services but terms and conditions apply