Licensed and registered Internet technicians Penrith

With over 27 years of experience solving problems in the telecommunications industry, I have learnt a trick or two. I am highly trained and have all the relevant certificates and licences to accompany my extensive experience. If you want to see how I operate first, please take a moment to view my YouTube channel with over 350 videos of me solving internet problems for our Penrith customers. Let me help you with your internet troubles today.

Fixing Your Internet

Getting your NBN Internet problem diagnosed and fixed with us is easy. Since NBN rolled out, instead of the problems becoming less, they actually got worse in some cases. This can be partly to do with poor installation practices from NBN installation contractors, and partly because of the way your home or office is currently wired. Let me explain!

Outdated Cabling Methods

Most homes built pre-NBN were wired for ADSL or Pots line services. This method of communication wiring worked great for that kind of technology. But when NBN introduced VDSL services to Australia then the current way of wiring your home in either a daisy chain or star connection now affected the way the signal flowed to your modem/router. Effectively the new standard for having your home or business wired for NBN VDSL is a direct cable to the socket outlet you wish to have your modem/router plugged into. This is a big problem in most homes, the term we use for this if your home has additional cabling or sockets is called a bridge tap.

Faulty Cabling and Equipment

Many homes may have old cabling, sockets and internal connections that will not play nicely with the newer NBN technologies. We carry out visual inspections on all the components of your internal communications network to locate and find the fault and then repair or replace it to give you an optimised and working internet service.

Poor Installation Practices

You may find at times certain NBN technologies such as Fibre to the Node (FTTN) and Fibre to the Curb (FTTC) may be installed by NBN technicians who are using very old and existing copper cabling that is left over from the days of Telstra and PMG. Some of this cabling and the joints used are in such a poor state it is really hard to believe they are allowed to use it. This has to do with the hybrid approach NBN took to cut costs rather than install a fibre optic cable into every home as per the original plan.

Miscellaneous Faults

This group of faults can be endless. From damaged cables by animals, cars, or digging, to lightning strikes, electrical earthing problems, EMF, water damage, incorrectly set routers, split pairs, fault lead-in cables, network switches, Wi-Fi connectivity, ISP related issues, the list is endless. But in my 27 years of working in this field I have seen it all. So, if you need an Internet problem fixed book one of our Internet technicians In Penrith, and have a working service again.

Find out more about the different kinds of NBN faults.

Why Choose Us

Since 1997, Jason, the owner of SECURE A COM, has been at the forefront of the telecommunications industry. His journey began with Telstra’s CAN 2000 project, where he played a pivotal role in upgrading the network across Sydney, the Blue Mountains, the Central Coast, Wollongong, and Coffs Harbour. Jason’s hands-on approach, from training hundreds of technicians to executing fieldwork such as installing pillars and cutover joints, has honed his expertise in cabling and fault finding.

At the end of 2001, Jason moved to the UK for four years on a working travel adventure. After gaining valuable experience working in telecommunications in the UK, Jason returned to Australia and continued to excel in his field. He worked as a contractor on various projects, including wiring new estates and installing lead-in cables. His deep understanding of fault finding led him to secure contracts with Telstra, where he mastered the intricacies of identifying and fixing faults.

In 2013, Jason founded SECURE A COM, leveraging his extensive background to provide top-notch internet technician services. Our company is highly rated, with over 116 five-star Google reviews, a testament to our commitment to exceptional customer care. We operate across multiple service locations, ensuring quick and efficient onsite support. Our personalised approach ensures that each client receives tailored solutions for their specific needs, enhancing internet performance and reliability.

Choose SECURE A COM for a stable, high-speed internet connection delivered by experienced professionals. Our dedication to excellence and customer satisfaction sets us apart as the premier choice for internet technician services. Join our many return customers who have experienced the best service since we started. Your seamless internet experience is our top priority. So if you need an Internet Technician in Penrith, call us today.

Our Internet Technician Service The Following Locations in Penrith

South Penrith, Penrith, Kingswood, Cambridge Park, Werrington, Werrington County, Werrington Downs, Orchard Hills, Claremont Meadows, Glenmore Park, Emu Plains, Emu Heights, Leonay, Cranebrook, Jamisontown, Regentville, Castlereagh, Llandilo, Mulgoa, Wallacia, Silverdale, Jordan Springs, Caddens