NBN Cabling Installation on Private Poles Overview This case study details a challenging NBN cable installation in Ashbury, where a private pole presented unique safety and logistical challenges. The task involved setting up an overhead HFC (Hybrid Fibre-Coaxial)...
Beaming Internet Across Woronora Dam Overview SECURE A COM was approached with a complex and unique task: to provide internet connectivity across Woronora Dam, specifically from the shore to a pontoon in the dam’s centre, and then extending from one pontoon to...
How We Fixed Faulty NBN Cable and Improved Internet Overview In Yowie Bay, a homeowner faced continuous internet issues, worsened when excavation work exposed old, faulty cabling. The customer’s NBN service was unreliable, with frequent disconnections and slow...
Resolving NBN Fibre to the Node Connection Issues Overview In this case, our head technician, Jason, was called out to Kogarah to assist an Aussie Broadband customer experiencing ongoing issues with their NBN Fibre to the Node (FTTN) connection. The customer had...
Fixing a Disconnected TV Service After NBN HFC Installation Overview Recently, SECURE A COM was called out to a job in Paddington for a customer who had switched to NBN HFC (Hybrid Fibre Coaxial) but lost access to her free-to-air TV channels through Foxtel. The issue...
The NBN Fibre to the Premises (FTTP) Upgrade Explained What is Fibre to the Premises (FTTP)? FTTP, or Fibre to the Premises, is a state-of-the-art technology that brings fibre optic cables directly to your home or business. Unlike older technologies that rely on...
Network Security Breach with NBN Modem and Router ? Overview SECURE A COM was called to assist a customer in Monterey facing persistent cybersecurity issues. The client, who was using Aussie Broadband with fibre to the curb, experienced repeated breaches across...
Aussie Broadband vs Optus Internet service providers (ISPs), customer service and efficiency are paramount. This case study delves into a real-life scenario involving two ISPs, Optus and Aussie Broadband, and how they handled a complex situation for a customer in...
The Hidden Costs of ISP Inefficiency The telecommunications industry is a complex web of technology, service providers, and customers. Efficiency and responsiveness are key to maintaining a smooth operation and satisfied customers. However, as illustrated in a recent...
ACMA Says, Don’t Use Our Name! The Australian Communications and Media Authority (ACMA) is a statutory authority within the Australian government. It is responsible for regulating all broadcasting, the internet, radiocommunications, and telecommunications....
Manage Your Data Usage Effectively and Avoid Running Out Quickly Data bundles are essential for staying connected to the world, but they tend to run out quickly, and their cost is increasing. By adopting effective data management strategies, you can manage your data...
How to Resolve Service Issues on the nbn™ Network A reliable internet connection is essential for both personal and professional use. However, service issues can occur on the nbn™ network, including outages, unplanned incidents, Wi-Fi coverage issues, slow speeds, and...
Understanding Unplanned Incidents on Your NBN Network The National Broadband Network (NBN) is a crucial part of modern life, providing fast and reliable internet access to millions of Australians. However, like any complex system, the NBN is vulnerable to unplanned...
Navigating Potential NBN Outages: A Comprehensive Guide In today’s world, a stable internet connection is crucial for both personal and professional tasks. As such, when National Broadband Network (NBN) outages occur, it’s essential to address them...
Incorrect Callout Fee – How to Escape Them? Incorrect callout fees can be a frustrating and costly experience for subscribers of internet service providers (ISPs) in Australia. When an ISP’s technician or representative attends a subscriber’s...
